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Our guarantees

Discover the amazing value enjoyed by our guests... guaranteed!

Our Price Promise

Should we ever cut our prices or bring in a new special offer later on, we'll work out the difference and pass the value of the saving back to you.

 

This applies as long as the discounted holiday is the same package offered under the same terms of sale (which means the full terms that apply to your holiday contract, including your cabin grade and whether your cabin is allocated at the time of booking or at embarkation). Ad-hoc services are excluded. In calculating any possible saving due, we’ll take into consideration all offers and discounts that were applied at the time of booking and compare the overall price that you’ve been charged with the current price. We will pass on the value of the saving in the form of a higher grade cabin, on-board credit or other added value benefit.

How our discounts work

On all cruises we set aside a number of cabins within each grade at a discounted fare, with the highest discount of 35% available on selected grades.

 

These cabins are sold on a first come, first served basis. As cabins are sold, the discount begins to reduce, and continues to reduce until those selected cabins are sold. This means that the earlier you book, the higher the chance of securing a greater discount. Our price panels clearly show the full cruise price, along with the current discount fare.

Please note: During busy periods for holiday bookings, the early booking discount can reduce rapidly. We recommend that you book early to benefit from the best booking discounts and to secure your preferred cabin and grade. When promoting new cruises for the first time, we contact customers on our Advanced Registration list first, allowing then to secure the cabin of their choice and benefit from the best savings. Our brochures are then sent out to loyalty club members first, followed by past cruisegoers and then everyone else.

Love your first ocean cruise, or your money back

If you don’t love your first Saga cruise, we’ll refund your fare!

We’ve spent more than 60 years fine-tuning how to be the perfect hosts, and nowhere is this better reflected than in our award-winning small ship cruises. In fact, we’re so confident you’ll love your first cruise with us, that if you don't, we'll happily refund your fare!

This unique opportunity means you can try a cruise with the absolute confidence that, if it isn’t for you, we’ll not only get you home but will also give you back the full amount you paid.* So book any cruise aboard our award-winning ships Saga Sapphire and Saga Pearl II sailing from April 2017 to March 2018, and if after the first few days you’re not enjoying the fantastic amenities, first-class cuisine and attentive service, we’ll happily fly you home and arrange a refund*.

So what have you got to lose? Book with utmost confidence today. We guarantee you’ll love every minute!

 

*The ‘Love it First Time’ guarantee is available to guests that have not previously cruised aboard Saga Rose, Saga Pearl, Saga Ruby, Quest for Adventure, Spirit of Adventure, Saga Pearl II or Saga Sapphire, and are booking their first Saga ocean cruise aboard Saga Sapphire or Saga Pearl II sailing April 2017 to March 2018.

Applicable only to new bookings.

To take advantage of the Guarantee you must state your intention on board to the Hotel Director during the first 72 hours of your cruise at the latest (for cruises seven nights or over; during the first 48 hours for cruises under seven nights).

They will endeavour to resolve any issues; if a solution cannot be agreed, Saga will cover costs for your return transport home at the next available port, and refund the fare that you have paid for your cruise (we will not refund any costs you have incurred for items not purchased directly through Saga, such as overnight accommodation or third-party insurance).

The Guarantee does not affect Saga’s standard booking conditions or pre-departure cancellation policy. Further terms and conditions may apply.