Contact us

If you would like to make a complaint about your cruise, then you can contact us at customer.relations@saga.co.uk.

Alternatively, you can call us on 0800 504 505 for Ocean cruises or 0800 506 066 for River cruises.

Or write to us at Customer Relations Department, Saga Cruise Limited, PO Box 250, Seaham DO, SR7 1BH.

If you’re still on your cruise and you have a concern then please do speak to your Saga Host who will do everything they can to resolve any issues whilst you are away.

Alternatively, if you need emergency assistance you can contact our Duty Officer, 24 hours a day on 01303 771999.

Insurance

If you would like to make a complaint about your Connected Travel Insurance, you can do so online.

Alternatively you can call us on 0800 056 9200.

Or write to us at Customer Relations Department, Saga Services Limited, PO Box 253, Seaham DO, SR7 1BN.

If your concern is in relation to a claim, please contact Collinson Insurance Services Limited. You can either contact them by phone on 0800 092 2502, by email on complaints@collinsoninsurance.com, or write to Sussex House, Perrymount Road, Haywards Heath, West Sussex RH16 1DN.