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Transport and transfers

Getting to your departure point

Here you will find information relating to the various transport that may be involved in your holiday. If you are in any doubt about the suitability of any transport please contact us.

It's important to inform us if any elements of your chosen holiday may present difficulties to you so we can do our best to provide the assistance needed. In some cases it may be advisable that you travel with a companion who can provide the assistance you need and we and our suppliers do reserve the right to request that you travel with a companion where it is considered necessary.

If you are taking a wheelchair or scooter away with you, it's important we are made aware of this at the earliest opportunity so we can ensure that the coach will have space for this.

Regrettably, if you are unable to manage the steps on to the transfer coach, you will be unable to be transported to the hotel using our group coach transfer. Please let us know at the time of booking if this is the case and we will enquire about making private transfer arrangements for you instead which may be at additional cost to you.

If you are booking our VIP door-to-door car service, which is included with certain tours and cruises, we will make sure a suitable vehicle is arranged, as long as you let us know of any mobility limitations at the time of booking. If you plan to take a wheelchair, scooter or any other mobility aids or medical equipment, please make sure you inform us as soon as possible.

You may choose to book a National Express coach ticket through Saga to take you to your departure point or UK hotel. If you are planning to travel by National Express coach and have a disability which requires assistance, please see the National Express website for information relating to the help that National Express can provide.

Please contact us if you would like to book coach travel and make sure you mention any requirements you may have.

If you have a disability or reduced mobility, you are entitled to support under Regulation 1371/2007 when travelling by rail.

If you are booking rail travel through Saga to take you to your departure point or UK hotel, you will find all the details of the help available on the National Rail website.

Please inform us if you have any special requirements at the point of booking your rail ticket.

If your holiday includes travel by Eurostar, please see the Eurostar website for information. Once you've had a chance to look at this, please contact us if you need to make any assistance arrangements or need to discuss your requirements further.