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Accessibility and support

We can help you with your plans

If you have any mobility restrictions, disabilities or medical needs, you'll find the information you need here. It's important to check the suitability of any holiday before you book. Our Travel Advisors will be happy to discuss this with you.

Whether you book online or via our sales team, we will ask you if you have any need for assistance at the time of booking. It's best to let us know then if you have any special requirements. To take full advantage of the assistance available, you need to pre-book no less than 48 hours before departure unless specified otherwise.

If you've already booked and now need to notify us of any special requirements please contact our Customer Care team free on 0800 373 034.

An cabin crew member walking down an airplane aisle

Travelling by air

Opening the door to a hotel room

Accommodation

Cruise ships sailing in the evening from Santorini, Greece

Cruising

A chauffeur opening a car door

Transport and transfers

A woman walking with her assistance dog

Assistance dogs

A woman using a wheelchair in the airport

Mobility aids