Saga Holidays Travel Insurance (optional insurance purchased with your Saga holiday or cruise)
If your trip began before 1 June 2020, your Saga Holidays Travel Insurance policy will not provide cover for any claims caused by or relating to coronavirus disease (COVID-19) or any mutation of it.For trips that take place after 1 June 2020, your policy now includes emergency medical cover if you develop coronavirus disease (COVID-19) or any mutation of it while you are away. Claims can only be made under the 'Emergency medical associated expenses' section of your policy book. Claims regarding coronavirus under any other circumstances, such as cancellation or abandonment of your trip, are not covered.
If you become hospitalised as a result of coronavirus disease (COVID-19) during your holiday, Saga Holidays will assist with your repatriation to the UK.
Saga Travel Insurance
New Saga Travel Insurance policies purchased on or after 12 August 2020 now provide cover for trip cancellation or abandonment if you (or a close relative, travelling companion or host) receive a positive test result, in writing, for COVID-19 within 14 days of your trip commencing. And, of course, you’ll still get the full emergency medical and repatriation cover if you contract COVID-19 while on your trip, which we introduced earlier this year.
The same applies for annual multi-trip policy renewals from 10 September 2020 onwards.
Customers with current annual multi-trip policies will also get the COVID-19 cover for cancellation or abandonment and emergency medical treatment for trips taking place from 1 August 2020.
For further information about your cover, please read your policy documents, visit our travel insurance page or call us on 0800 056 9200 and our team will be happy to help.
If you need to cancel or amend your holiday, you should contact your tour operator in the first instance. Please also let us know, and we will review all claims on an individual basis.
If you need to make a claim, you can do so online. Alternatively, you can call us on 0800 092 2099 or call (+44) 1444 442106 from abroad.
If you have a Saga Select policy, please contact us on 0800 092 2344 or call (+44) 1444 442141 from abroad.
If you have a Saga Holidays Travel Insurance policy (optional insurance purchased with your Saga holiday or cruise), please call 0800 092 2502 or (+44) 1444 442376 from abroad.
Travel Insurance Financial Support
If you have financial concerns regarding payment of your travel insurance, please contact us.
Other Saga insurance products
For more information on how the coronavirus outbreak may affect other Saga insurance products, visit our insurance page.