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Our return to service

Keeping you safe when we return to service

When you cruise with us, you will have peace of mind from the moment you book, thanks to our comprehensive return to service safety measures.

Shield+ accreditation logo

Our ships have been awarded independent Shield+ accreditation to certify that they are operating safely, using only the strictest health and hygiene measures.

We've put protocols in place on our cruises sailing in April and May 2021, and we will continue to review our Covid-19 protocols to ensure we provide a safe environment for our guests and crew on all cruises sailing throughout the year.

Getting you here safely

For April and May 2021, our included chauffeur service will be extended to a private service up to 250 miles each way. This means every guest or ‘bubble’ will be picked up at home and driven to the port, safely and without the need to use any form of shared transport.

Covid-19 testing before boarding

There will be mandatory pre-departure Covid-19 testing at home and in the terminal for guests and crew, along with temperature checks and a full medical screening.

Reduced guest capacity

For these cruises, we have reduced both our ships’ guest capacity by a fifth, to a maximum of 800 guests per ship.

Enough space for everyone

As you would expect, social distancing measures will be in place, which feels subtle aboard our spacious ships.

Face coverings

Unless exempt, face coverings must be worn in all internal public areas, for all guests and staff.

Hand sanitising

We have installed even more hand sanitising stations around our ships, which must be used before entering each public area.

Fresh, clean air

We have made additional enhancements to our state-of-the-art air conditioning, which already circulates 100% fresh air in all public areas and cabins.

All à la carte dining

Every restaurant will now offer full waiter service to your table. We have also increased the number of tables on the outside areas for al fresco dining.

Enhanced cleaning

We are enhancing our already high standards of cleaning throughout the ships, including all public areas and cabins.

Extra medical care

We have doubled the number of medical staff on board, and expanded our medical facilities, including a new isolation area.

Included coronavirus cover

As standard, we now include coronavirus cancellation cover, as well as travel insurance with up to £5m coronavirus emergency medical and repatriation cover, or a price reduction if you don’t need it.

Shield+ accreditation

We are the only cruise line who has been awarded Shield+ accreditation from Lloyd’s Register. This is independent accreditation that we are operating safely using only the strictest health and hygiene measures, protecting our guests at all times.