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    Saga Holidays and vaccines

Your questions answered

Please note: applies to bookings made prior to January 20, 2021.

Why have you issued this guidance?

With the start of the roll-out of the COVID‑19 vaccine, we have once more reviewed our health and safety procedures to ensure we are providing the safest possible holiday experience. We have taken the decision to introduce the requirement that all customers must be fully vaccinated. This means that a customer must have received their full two doses of the COVID‑19 vaccination at least 14 days before travelling with us.

What does this mean if I have already booked a holiday but haven’t yet had the vaccine?

The latest government guidance suggests that the roll out will be well progressed for our planned return to travel but if for any reason you need to change your plans, we will offer you a different date or a full refund.

Will I still need to pay my balance on the same date?

To help provide some further peace of mind, we have reduced the balance payment from 75 days to 35 days prior to travel for all holidays departing between May and July 2021.

Will I need to have both doses of the vaccine before I can travel, or can I travel having received the first one?

Our guidance is that all customers should be fully inoculated, which means you must have received both doses and waited for full immunity to take effect. Therefore, we will require all of our customers to have received both doses of the vaccine no later than 14 days prior to departure. If you have not received both doses prior to this time, please contact our holidays team on 0800 015 0770 who will be happy to advise you and take you through your options.

What does this mean if I have had both doses of vaccine, but my holiday is due to depart less than a week after my second dose, so I may not have immunity?

All customers must have received their full COVID‑19 vaccination at least 14 days before travelling with us. If this is not the case and you need to change your holiday plans, we will offer you a different date or a full refund.

What if one customer has received the vaccine by their departure date, but another member of their party won’t have – what does this mean for them?

Our guidance is that all customers should be fully inoculated, which means all members of a party must have received both doses and waited for full immunity to take effect. If for any reason you need to change your holiday plans, we will offer you a different date or a full refund.

How will you check that I have received the vaccine at the time of booking?

We trust that our customers understand the importance of the requirement to have been vaccinated by the time of travel and it will now become a condition of booking. In addition we will ask for self-declaration of this during the booking call.

What if I am exempt from receiving the vaccine?

If you are exempt from receiving the vaccine you will be able to travel with us by confirming the exemption at the time of booking and again at the time of travel.

Will I still be able to travel if I choose not to have the vaccine?

We have made the decision not to allow a customer to travel with us if they choose not to receive the vaccine. The majority of our customers fall into the at-risk age bracket and our priority is their safety and wellbeing. Therefore, to protect all of our customers, sadly we would not be able to proceed with the booking and would ask that you contact our sales team on 0800 015 0770 and they will be able to discuss your options with you and arrange a full refund.

What should I do if I start to develop flu like symptoms a few days prior to my departure date, but have had the vaccine and tested negative for COVID‑19?

If you have tested negative after developing the symptoms this will be OK to travel. If testing negative prior then please call our advisors to discuss the options.

What will happen if a new strain of the virus is found and the vaccine I have had does not protect me from it? Will I still be able to travel and if not, will I get a full refund?

There is no evidence to suggest that the vaccine will be ineffective on new strains. We will, of course, continue to monitor the situation and take government guidance.

Will I also need to have the flu jab to travel in future?

This is not a requirement for travel, but we do recommend that our customers take all precautions for their health and protection and we would encourage you to have the flu jab if you have not done so already.

Will my Saga driver have been vaccinated?

Your driver will only be vaccinated if they have been offered it as part of the government rollout. We have comprehensive COVID‑19 protocols in place which includes precautions to protect you and your driver.

What would happen if I became unwell with COVID‑19 type symptoms on the way to the port/airport?

We would ask you to speak with your driver and contact Saga, terminate your journey and return home and we will arrange for you to travel again when you are well enough to do so.

Will my host or tour guide be vaccinated?

Saga hosts or tour guides will only be vaccinated if they have been offered it as part of the country’s rollout programme.

Will I need evidence of a negative test pre-departure and proof that I have had the vaccine?

We assume many countries will ask for proof that you have been vaccinated before entry or proof of a negative COVID‑19 test within 72 hrs before arriving at your destination. However, at this time for stay, touring and river cruises this will not be a requirement.

Will I need to be retested once I arrive? If so, who will pay for this?

Unless this becomes a requirement by specific countries this will not be necessary. This will not be included in the cost of your holiday.

If you have not asked for proof of vaccination and there is an outbreak within the group whilst away, what would happen?

In the event of an outbreak whilst away we will work with the local government in that area to follow their guidance and ensure that all of our customers are looked after.

What will happen if a resort or destination goes into lockdown whilst we are there?

We will of course ensure the safety and well being of all our customers and liaise with the FCDO regarding repatriation.

Will you keep the measures you’ve already put in place?

We will continue to work with our suppliers and colleagues around the world to ensure the safety and wellbeing of our customers whilst they are on holiday with us.

What will happen if I develop COVID‑19 symptoms whilst on holiday? Is my insurance valid?

If you have our included insurance policy, you are covered for medical and repatriation cost. If you have your own insurance with another provider, you will need to check with them for what cover is in place.

Will I need to have a further test at the airport before returning home?

This will be determined by the Government and the current protocol in place.