To all our holiday customers
Due to the concerns relating to COVID-19 (Coronavirus), Saga has been offering our guests the opportunity to amend their travel plans under our Peace of Mind Policy.
I am pleased that many guests have been reassured by this and have chosen to transfer their holiday plans to a later date. However, due to the limited number of guests still booked on these departures, we have made the decision not to operate holidays in September and October.
If you were due to travel with us during this time, please do not worry as we will be contacting you in the next few days to outline the options available to you.
The Peace of Mind policy will still apply for those affected and wish to amend their holiday to a later departure, subject to availability. This also provides guests with the following discounts:
- £50pp off any river cruise, ocean cruise partner or European holiday
- £100pp off any long-haul holiday
If you feel you are not ready to rebook your holiday to a new date by 31st July and would prefer a full refund, then you need do no more as we will automatically process your refund. If after this date you wish to rebook any holiday, the Peace of Mind policy will still be available to you until the 31st August.
Please call one of our dedicated team on 0800 015 0767 to discuss. We have a team on hand Saturday between 9am–1pm to assist with amending your holiday should you wish to do so. Alternatively, our normal opening times are Monday to Friday, 9am to 5pm.
I would like to thank you for your understanding and continued support during these unprecedented times. We look forward in welcoming you on a Saga holiday in the future.
Managing Director, Saga Holidays