Amend your holiday with Saga’s Peace of Mind policy
In light of the government restrictions on social distancing and the current instructions to remain at home, Saga have closed their offices. However, we are continuing to operate as normal during this time, working from home, so our Sales and Customer Service teams are available Monday to Friday, 9.00am to 5.00pm, where possible we would ask that you contact us by email at email@example.com.
Please also fell free to chat with us via the ‘Chat Now’ icon on the screen.
As we all move into a time where we are required to stay at home, don’t forget you can chat with other like-minded travellers, our staff, and keep up to date on all of our offers and news via our Facebook page or tweet us @sagaholidaysuk. Finally, we’d like to thank you for your patience during this time and we look forward to welcoming you onto another Saga Holiday or Cruise in the future.
Please note we are currently experiencing high call volumes, so please only call if you are due to travel in the coming weeks. We are currently calling all customers affected by travel disruptions in date priority order, so please bear with us.
The health and wellbeing of our guests is of paramount importance to us at Saga Holidays. We appreciate that many of our guests will be concerned by the current situation and we want to offer you some reassurance whilst we continue to monitor the outbreak of COVID-19 (Coronavirus).
We operate our holidays in accordance with advice issued by the Foreign & Commonwealth Office and closely monitor their updates in relation to our destinations.
In light of FCO advice against travel and restrictions that have been put in place by local governments we have taken the decision not to operate until 1st May 2020 and we have introduced a new Peace of Mind policy for guests due to travel after this, up to the end of June 2020.
This will provide our guests with the peace of mind to postpone their departure and transfer onto another holiday from September 2020 until December 2021, subject to availability, with no cancellation fee, land or airline penalties.
As a thank you for their continued support, all customers who are affected by the cancellation of holidays up until 30th April and those who wish to transfer a holiday up until the 30th June, under Saga’s ‘Peace Of Mind’ policy will have the following credit option applied:
- £100.00 pp off any river cruise, ocean cruise partner or European holiday
- £200.00 pp off any long-haul holiday
If you were due to travel up the 30th April 2020 and do not wish to benefit from the Peace of Mind credit, we can issue a refund in full, equal to the amount you have paid.
We appreciate that this will be a disappointment for many of our guests, and you will want to know what this means for your holiday. As you can appreciate, we are experiencing a very high number of calls at this time. We would therefore ask that you please bear with us and wait for us to contact you. We are focusing all our attention on those due to travel in the next few days and will then be working in departure date order to contact you. Don’t worry, if you are not in when we call, we will simply call back.
We would like to thank you for your patience and understanding during these unprecedented times.