To all our holiday customers
This year, we have all faced unprecedented challenges as a result of the COVID-19 pandemic. For us at Saga Holidays, this has meant that we have not been able to take our guests on holiday since March.
Sadly, there are still travel restrictions in place for most countries around the world and we do not see this changing in the near future. Therefore, against the backdrop of the further announcements and restrictions, I am writing to inform you that we are postponing our operations up to and including 31st January 2021.
I know how disappointing this news will be for many of you who were so looking forward to a much-deserved holiday.
Many of our guests have already taken the opportunity to amend their travel plans to next year, without penalty, under our Peace of Mind policy. We have now extended this offer to our guests who were due to travel with us up to the end of January 2021.
If you feel you are not ready to rebook your holiday to a new date by then and would prefer a full refund, then you do not need to do anything further as we will automatically process your refund by 13th October, 2020. If after this date you wish to rebook any holiday, we have extended our Peace of Mind Policy, which will still be available to you until 30th November, 2020. As part of this, we will also offer:
- £50pp off any river cruise or European holiday
- £100pp off any long-haul holiday
If you would like to take advantage of the discounts above and re-book your holiday for a later date, please call one of our dedicated team on 0800 015 0767 (Mon to Fri, 9am to 5pm) and quote POM1.
If you have already contacted us to request a holiday transfer, no further action is required. We are working through all requests to amend holiday plans and as would ask you to bear with us as this is taking a little longer than usual.
I would like to thank you for choosing to travel with Saga and for your understanding and continued support. We look forward to welcoming you on a holiday with us in the future.
Managing Director, Saga Holidays