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    Saga Holidays Coronavirus update

Contacting us about your holiday or river cruise booking

If you are calling in relation to one of our recently cancelled holidays or river cruises, please be aware that we are calling our guests in departure date order.

If you were due to travel before May 17, 2021, please complete our online form to assist us in processing your booking and we will contact you.

We will be calling all guests within the next few weeks to discuss all of the options.

We thank you for your understanding during this period.

A message to all guests booked on holidays departing before May 17, 2021

Having considered the Government’s announcement, I am sorry to inform you that your holiday will not be able to proceed as planned, which I appreciate will come as disappointing news.

However, I am pleased to be able to continue to offer you the opportunity to amend your travel plans, without penalty, under our Peace of Mind policy, which we have extended.

If you do not feel ready to rebook your holiday to a new date by 26th March and would prefer a full refund, then you do not need to do anything further as we will automatically process your refund. However, if you decide to amend your holiday to a later date in 2021, I am very pleased to be able to offer you a discount under our Peace of Mind policy:

  • £100pp off any European holiday
  • £200pp off any River cruise or long-haul holiday

If you wish to amend to a date in 2022, our Peace of Mind policy will give you:

  • £50pp off any European holiday
  • £100pp off any long-haul holiday

To take advantage of the discounts above and re-book your holiday for a later date, please call one of our dedicated team on 0800 015 0767 (Mon to Fri, 9am to 5pm) and quote POM1.

If you have already contacted us to request a holiday transfer, no further action is required and we will ensure the appropriate discount is applied. We are working through all requests to amend holiday plans and as would ask you to bear with us as this is taking a little longer than usual.

Finally, I wanted to say thank you again for your invaluable support and understanding in this challenging time for us all. We are all looking forward to welcoming you onto a Saga Holiday in the near future. Until then, please stay safe.

Best wishes

Chris Simmonds

Chief Executive Officer, Saga Holidays

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