These FAQs will help with general questions you may have around Coronavirus and your holiday or river cruise.
Please visit our dedicated pages for specific information:
If you have any questions that are not answered here, please contact our Customer Service team on 0800 015 0770.
- Before you travel
- At the airport
- On your holiday
- On your return to the UK
- River Cruises - travel on Eurostar
- River Cruises - travel on coaches including from the UK to your destination
- On your river cruise vessel
How do I find out the entry requirements for the country I’m travelling to?
The best way to find this information is through the FCDO travel website. This will have information on which list the country is on (red, amber or green) as well as the most up-to-date information on what you need to do to be able to gain entry to the country.
It’s worth checking this often as requirements can change quite quickly. We will let you know what you need to do when we send your pre-departure documents.
What if the country I am visiting has different guidelines to those in the UK?
We will let you know prior to your holiday of any changes that we feel will impact your holiday. However, our resort staff will also let you know the local guidelines when you arrive. We encourage you to research the destination you are visiting.
What happens if I feel unwell, am contacted by NHS track and trace or return a positive test prior to travelling?
You can amend your holiday or cruise to a later date without incurring any fees.
If you feel unwell with COVID-19 symptoms, please do not travel.
Will I need a test before I travel? If so, how and when do I do this?
This will depend on the requirements for both the UK and the destination you are visiting.
If a test is required, we will let you know and provide you with the information you need to arrange your test. The cost of the test is not included as part of your package.
Will Saga pay for my test?
The cost of your test is not included as part of your package.
To meet testing requirements set by the UK Government, you can book a test at a Saga discounted rate through The Travel Visa Company or Wren Healthcare.
More information is available via our COVID-19 testing page.
What happens if I do not get my test results back in time?
When purchasing a pre-departure PCR test you will be doing so directly from the test provider. Saga are not responsible for results not arriving in time for you to go on holiday.
Saga will help you source alternative flights to your destination once your test result has been received. However, any additional costs will need to be covered and claimed via your insurance company.
I have booked VIP travel service through Saga. What safety measures are in place for this service?
All cars will be thoroughly cleaned prior to your collection and each household will be allocated a private car. Any government requirements in place at the time will be adhered to.
We are asking all guests to continue to wear a face covering for the duration of your journey so please ensure that you bring one with you. We're asking drivers to wear masks too, but only if it doesn't interfere with their driving.
Will Saga have someone at the UK airport to help me if necessary?
Whilst we do not have airport representatives at UK airports for all of our overseas holidays, we do have Duty Officers at the end of the phone 24 hours a day, 7 days a week should you need any assistance.
Their telephone number is 01303 771999.
For customers who are travelling on a dedicated solo traveller holiday flying from London Heathrow, London Gatwick or Manchester, you will be met at the airport by one of our dedicated airport representatives.
Will I need to wear a face covering at the airport?
Yes, a face covering whilst travelling through all UK airports is mandatory unless you cannot wear one for medical reasons.
How will it work at the boarding gate when everyone gathers prior to boarding?
Any government guidelines will be adhered to. We would expect social distancing measures to be in place which may mean restricted seating.
Will I be able to take hand/cabin luggage?
Yes, but there may be restrictions. If your airline notifies us of any changes to this prior to your departure, we will contact you to let you know.
Will I have to wear a face covering for the duration of the flight?
Yes, you will be required to wear a face covering at all times on your flight unless you are medically exempt.
Will I be met at my destination airport by a Saga representative?
This will depend on the local guidelines in place as our representatives may not be allowed in the terminal building. However, our representative will make sure they are positioned outside in a space where you will be able to find them easily.
Will I be required to have a further test or have any health checks when I arrive?
This will depend on local requirements but we will let you know in advance if this is the case.
Will I need to quarantine on arrival?
We will not knowingly operate any holidays where this is a local requirement.
Will social distancing be in place throughout the holiday? i.e. on the coach and in the hotel?
This will depend on local guidelines. Our resort staff will let you know upon arrival.
Where will I need to wear my face covering?
This will depend on local guidelines.
What happens if I become unwell with COVID-19 during my holiday?
Our resort team are on hand to help you if you become unwell due to any illness and they will liaise with our Duty Officers in the UK who are on hand 24 hours a day, 7 days a week.
Will everything be open in the areas I am visiting?
This will depend on local guidelines.
Are my excursions likely to go ahead?
We will let you know if your excursion cannot go ahead as planned but there may be changes depending on local guidelines.
What will the food arrangements be like whilst I am on holiday?
This will depend on the destination and local guidelines but it is possible that buffets may only operate if they are waiter assisted.
Will all the facilities in the hotel be open?
We will let you know if they are not prior to your departure.
Saga Lounges will not have any magazines or other items that may usually have been available, such as books.
What happens if some elements of my holiday cannot go ahead due to COVID-19? Will you let me know before I travel?
We are working closely with our suppliers to understand if there will be any changes to the elements we have advertised, and we will tell you as soon as we can if we become aware of any changes.
In some circumstances changes may occur that we are not made aware of, but our resort staff will let you know upon your arrival should that be the case.
What happens if there is an outbreak of COVID-19 amongst my group whilst I am away?
We will work with the local authorities and our team will be on hand to make sure you are well looked after.
Will I need to have a test before I come home? If I do, who will arrange and pay for it?
As of October 4, 2021 you will no longer need to take a lateral flow test to re-enter the UK. However, up until then you will need to take a lateral flow test 48 hours before you return to the UK. This cost will be covered by Saga Holidays and our in-resort team will ensure time is built in to your holiday to do this.
It is also a requirement to take a test on Day 2 after you arrive home. You will need to book this in advance of travelling. More information about testing can be found on our COVID-19 testing page.
Later in October the Day 2 PCR test will be replaced by a lateral flow test. We will update this information when we receive more details from the UK Government.
Will I need to quarantine when I get back?
Currently you do not need to isolate upon return if you are fully vaccinated and returning from a green or amber list country.
If someone within the group or someone on the plane tests positive for COVID-19 within a few days of our return, will I be notified by Saga?
The airline or NHS Track and Trace will contact you directly should this be the case.
Will I need to wear a face covering at the station and on the train?
This will depend on government guidance at the time of travel. However, we would expect this requirement to be in place.
Will there be social distancing measures in place on the train?
This will depend on government guidance at the time of travel. Further information can be found on the Eurostar website.
What safety measures will be taken prior to me getting on the coach?
Your coach will have been thoroughly cleaned by the coach provider prior to your journey.
How can I stay safe during my journey?
You will be asked to wear a face covering throughout the journey unless you are medically exempt from wearing one. You will be asked to remain in the same seat for the duration of the journey and hand sanitiser will be available for you to use.
What safety measures will I need to take prior to joining the vessel?
You will be asked to complete a health questionnaire prior to joining the ship and we will contact you closer to your departure with details on how to do this.
Will social distancing be in place on board?
This will depend on local guidelines. However, you should expect social distancing of at least 1.5 metres to be in place wherever possible.
What additional safety measures will be in place once on board?
Clear instructions will be visible throughout the ship outlining steps everyone should take to keep themselves safe. You should expect to find hand sanitiser available throughout the ship along with more regular cleaning taking place during your holiday.
You may also be asked to have your temperature taken when joining the ship and you will be asked to sanitise your hands each time you step onboard.
Will I need to wear a face covering whilst onboard?
Face coverings must be worn when moving from or to public areas and from or to your cabin. In places where minimum distance cannot be met on a temporary basis, passengers are advised to wear a face covering.
Will safety measures be in place for the crew?
Each crew member will join the ship with a medical certificate or having completed a health questionnaire. They will be regularly tested and have their temperature taken daily.
All crew will undergo additional training for hygiene measures both on board and for themselves. Crew will also be asked to wear PPE when not protected by a partition.
What will be the arrangements at breakfast and dinner?
If social distancing is in place, there may be times when two sittings are required at meal times and further information about this will be provided onboard. No shared items will be available, such as salt and pepper, cutlery, baskets or butter pots.
Will tea and coffee be available?
Tea, coffee and water will be served to you in the lounge.
Will I be able to sit and order a drink from the bar?
No. Sitting at the bar will not be permitted. Drinks will be served to you at your seat.
Will live entertainment still go ahead?
Yes. However, we will be following any local guidelines on social distancing.
Will a library and games area still be open?
No, books and board games will no longer be provided.