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Frequently asked questions

Where can I find information on my airline and how I check in for my flight?Where can I find information on my airline and how I check in for my flight?

You can check in for your flight online. Here you'll also find out when check in opens for your airline and additional information such as pre-seating details and travel assistance.

Assistance and supportAssistance and support

We have a dedicated Customer Care team here at Saga to help meet all of your requirements on holiday if you have additional needs, such as reduced mobility or visual impairment.

If you do require any assistance please take a look at our accessibility and support section, or call a member of the team on 0800 373 034 to discuss your individual needs. If you've already booked and now require assistance, please notify us at least 48 hours prior to departure.

Where can I request the latest brochures?Where can I request the latest brochures?

You can view our brochures online or order a copy by post.

If ordering by post, select the brochure/s you would like and they will appear in the top left of the screen. Then simply enter your delivery details and they’ll be on their way!

Can I be removed from your mailing list?Can I be removed from your mailing list?

You can update your communication preferences at any time by logging into MySaga or by calling 0800 092 3665. 

Please note: it may take up to six weeks for your preferences to be fully updated.

Can I change my holiday?Can I change my holiday?

If you'd like to amend your holiday or river cruise any time up to 75 days before you travel, we can do this for a small amendment fee.

If your new holiday or river cruise is more expensive, you'll obviously need to pay the difference too.

If you want to amend your stay within 75 days of departure, these will be calculated on a booking by booking basis.

Please call our After Sales team for further information:

Europe - 0800 300 600

Long haul - 0800 504 555

River cruise - 0800 506 066

UK - 0800 056 5115

Email: reservations@saga.co.uk

Please note: this does not apply to our ocean cruises. Please refer to our ocean cruise booking conditions for more information.

What do I do if my contact details have changed?What do I do if my contact details have changed?

You can log into MySaga Holiday or give us a call and we'll update your details...

Europe - 0800 300 600

Long haul - 0800 504 555

River cruise - 0800 506 066

Ocean cruise - 0800 504 505

UK - 0800 056 5115

Email: reservations@saga.co.uk

How do I update my passport details?How do I update my passport details?

You can log into MySaga or give our After Sales team a call...

Europe - 0800 300 600

Long haul - 0800 504 555

River cruise - 0800 506 066

Ocean cruise - 0800 504 505

UK - 0800 056 5115

Email:reservations@saga.co.uk

What if I book and change my mind when the documents arrive?What if I book and change my mind when the documents arrive?

We offer a 14-day cooling off period so if you do change your mind, you may contact us to either cancel or change your booking without any fees.

If you need to cancel or change after this time, normal cancellation or amendment fees will apply. These can be found in our booking conditions.

Our Coronavirus Vaccination Travel PoliciesOur Coronavirus Vaccination Travel Policies

All travellers must be fully vaccinated against coronavirus at least 14 days prior to travel on our holidays and river cruises, and before boarding our ocean cruises.

View Holidays & River Cruise policy

View Ocean Cruise policy

Returning to travelReturning to travel

For information about Saga Holidays and River Cruises, please visit our traffic light system page.

For information relating to Saga Cruises, please visit our return to service page.

Travelling safelyTravelling safely

The health and safety of all our guests is of paramount importance.

Information about the steps we're taking to safeguard your holiday and river cruise can be found on our Safe Travels page.

For information about the safety measures in place for our ocean cruises, please visit our return to service page.

Latest travel updatesLatest travel updates

For up-to-date travel information, please visit our travel updates section.

Where can I get information about the country I'm visiting?Where can I get information about the country I'm visiting?

There is country information on the website and within MySaga.

Your itinerary, which you should receive approximately ten weeks before you travel, will contain all of the information necessary to plan your trip.

It covers everything from the plug sockets to the kind of weather you can expect.

Do I need any vaccinations?Do I need any vaccinations?

There are some countries which will require you to have vaccinations or an exemption certificate as a condition of entry. Where this is the case, you will find it under the ‘Remember’ section of your confirmation documents.

You can also find the latest travel health advice by visiting the NHS Fit for Travel website. We also recommend that you consult your doctor at least 12 weeks before departure for advice.

Is there anywhere I can check for travel updates?Is there anywhere I can check for travel updates?

You can check the latest travel updates on our Travel Updates page. Please be assured that if any changes had to be made to your travel plans as a result of events around the world, we will of course be in contact with you to discuss any alternative arrangements.

How can I find out what the weather will be like?How can I find out what the weather will be like?

You can find information about the weather in MySaga or on the website.

There are average temperatures, the hours of sunshine and/or average rainfall given in our brochures.

What money should I take with me?What money should I take with me?

We’ll send you a detailed itinerary with a money section about 10 weeks before you go but in the meantime you can find substantial destination information including money advice at World Travel Guide. Simply select the country you are visiting to view a travel guide for it.

Where can I find out if the country I am travelling to is safe?Where can I find out if the country I am travelling to is safe?

You can get the latest travel advice by visiting the Foreign travel advice section of the gov.uk website. We always follow Foreign Office advice so if any of their guidelines changed for a holiday destination that you have booked, we will be in touch with you. You can also look out for any changes on our Travel Updates page.

Where can I find the latest travel advice?Where can I find the latest travel advice?

Please visit the Foreign travel advice section of the GOV.uk website.

Do you arrange my ESTA for me?Do you arrange my ESTA for me?

If an ESTA (Electronic Travel Authority) is required, we will indeed arrange it for you at no extra cost if you are a British Citizen passport holder. We'll send you an application form around 8 weeks before you travel. Simply fill it out and send it back and we'll take care of the rest. We'll send you notification that the ESTA has been approved and issued with your travel documents.

I don't seem to have received your insurance policy booklet. Where can I find this?I don't seem to have received your insurance policy booklet. Where can I find this?

If you have not received or misplaced a copy of the insurance policy booklet, a printable version can be accessed here.

I've received a letter asking me for the final balance payment but I've already paid.I've received a letter asking me for the final balance payment but I've already paid.

Don't worry - it's probably just a case of the letter being prepared and posted prior to you paying your balance. If you are concerned however, you can log in to MySaga to check that the holiday has been paid in full.

When will I receive my Visa forms?When will I receive my Visa forms?

If a visa is required for the country you're visiting, you will receive your form approximately eight weeks before you travel.

If it hasn't arrived by then, please give our After Sales team a call.

Europe - 0800 300 600

Long haul - 0800 504 555

River cruise - 0800 506 066

Ocean cruise - 0800 504 505

UK - 0800 056 5115

Email: reservations@saga.co.uk

Airport parkingAirport parking

We work in partnership with Holiday Extras who offer a fantastic range of airport parking options to suit all budgets.

With over 30 years experience, they’ve had plenty of time to forge the best partnerships and negotiate exclusive deals which is why they are able to offer savings of up to 30% on airport parking.

To book airport parking, simply visit Holiday Extras or call them on 0800 093 5431.

Can I book excursions before I go?Can I book excursions before I go?

For Ocean Cruises on board Saga ships, we’ll send you details of your excursions around 6-8 weeks before you go and you can pre-book these by logging in to MySaga.

On most river cruises and some of our other holidays, it may be possible to pre-book excursions however not for all holidays. If you log in to MySaga and go to the Excursions section, there will be the option to book these there where possible. If excursions cannot be pre-booked for your chosen holiday, details of how to book and pay for these in resort will be provided on the itinerary sent with your final travel documents.

Can I upgrade my flight?Can I upgrade my flight?

You can fly in style and comfort with most scheduled airlines by upgrading your flight.

To easily and quickly get more information including prices, please speak to one of our live chat advisors online or you can contact us.

Can I upgrade my room?Can I upgrade my room?

Some of our hotels offer the option to upgrade your room and you can easily do this online.

If you’ve not yet booked, you will be presented with all available room options as you go through the booking online and where multiple options are presented, you may select the room type you would like.

If you have already booked, you can log in to MySaga and if upgraded rooms are available, you will find these under the Room Details section.

Can you help me with my travel if I book a UK holiday?Can you help me with my travel if I book a UK holiday?

If you are booking one of our UK holidays, we can arrange coach travel with National Express or book rail tickets for you for an extra charge.

You can check coach times at National Express and rail times by visiting National Rail. Although our travel team will book the most suitable time, if you do have a request we can certainly note that down for you.

If you are booking rail or coach travel through us, please note that you will need to make your own way from the local station to the hotel.

You might also wish to book our VIP Private Car Service which is an extra £1.85 per mile. If you'd like to add any travel to your UK holiday booking please contact us.

How can I pay for excursions?How can I pay for excursions?

Optional excursions are bookable in resort. On most occasions, you may pay by any Visa or Mastercard credit card or by local currency but this will differ depending on where you are going.

For our European, Worldwide and UK Holidays we’ll send you a detailed itinerary about 10 weeks before you go with specific details on how you can pay for excursions.

On some holidays, we also now offer pre-bookable excursions. To see if any of the excursions on your holiday can be booked in advance please log in to MySaga.

For Ocean Cruises on board Saga ships, we’ll send you details of your excursions around 6-8 weeks before you go and you can also pre-book your excursions on MySaga.

Can I take liquids on the plane?Can I take liquids on the plane?

There are restrictions on how much liquid you are allowed to take onboard an aircraft. Please refer to the gov.uk website for a full list of the restrictions in place.

Do I need to supply Advanced Passenger Information?Do I need to supply Advanced Passenger Information?

Some airlines may require Advanced Passenger Information but we'll let you know if we need any more details from you either at the time of booking or we'll contact you after booking to request these details.

Don't forget that you can update your details online through our MySaga service.

What can I take in my hand luggage?What can I take in my hand luggage?

Restrictions are in place on what items you can take in your hand luggage and your hold luggage. Details of what can be packed in your hand luggage can be found here.

What time do I need to check in for my flight?What time do I need to check in for my flight?

For European holidays, you should check in no later than 2 hours before your flight is due to depart. If you’re travelling to a long haul destination, this is increased to 3 hours.

Domestic flights within the UK require you to check in at least 1 hour before your departure time.

Don’t worry if you forget this as the check-in time will be printed in your final travel documents which are sent a few weeks before your holiday!


Which terminal will I be flying from?Which terminal will I be flying from?

You will find details of your departure and arrival terminal on your final travel documents which we'll send a few weeks before departure.

If you are planning to book an airport hotel, lounge or parking, our partners Holiday Extras can work this out from your flight numbers when you book. Your flight numbers will be printed on your holiday confirmation and you can find them if you log in to MySaga.

To book with Holiday Extras, simply visit their website or call them on 0800 093 5431.

Can I buy gift vouchers online?Can I buy gift vouchers online?

No it is not possible to buy gift vouchers online.

Whether it's a retirement gift, wedding anniversary present or just a little thank you for someone, our gift vouchers can be used towards any Saga cruise or holiday.

Best of all, you can choose the exact amount you want to give.

Simply send a cheque, made payable to ST&H Limited for the amount you require together with a covering note explaining who the vouchers are for and where you'd like them sent and post it to:

Accounts Department
ST&H Limited
Enbrook Park
Folkestone
Kent
CT20 3SE

Is there a loyalty scheme?Is there a loyalty scheme?

There are many benefits to being a Saga customer including exclusive offers and savings. These can be viewed here.

The official loyalty club we have is for those who frequently cruise with Saga who then become members of our Britannia Club.

Where can I find details of Saga's booking conditions?Where can I find details of Saga's booking conditions?

You will receive a copy of our booking conditions with your holiday confirmation but if you have not yet booked or have booked but need another copy, they can be found here.

How old do I need to be to travel with Saga?How old do I need to be to travel with Saga?

We’ve been creating holidays and cruises exclusively for over 50s for more than 60 years, with incredible destinations, memorable experiences and fantastic value at the heart of what we do.

From relaxing hotel stays and scenic river cruises, to cultural escorted tours and memorable ocean cruises, our varied collection is a perfect choice for anyone over 50 (a travelling companion can be over 40).

The holiday I've booked is no longer offered online - is there a problem?The holiday I've booked is no longer offered online - is there a problem?

If you can't find the holiday or date you have booked online, please do not worry. This is normally because there is no longer any space left on it, therefore we do not advertise it online anymore or sometimes it might be due to limited spaces left or other factors.

Of course, if there were any issues with your booking then we would get in touch to let you know so please relax and look forward to your holiday!

Still having trouble?Still having trouble?

Speak to a live chat adviser using the blue Chat Now button to the right of the screen.

How do I book my holiday?How do I book my holiday?

You can book online any time day or night, or you can call our Travel Consultants between 9am and 7pm during the week, or 9am to 5pm at weekends.

All calls are free and if you're not certain about any of the details, our knowledgable consultants will happily answer your questions!

Europe - 0800 096 0078

Long haul - 0800 096 0078

River cruise - 0800 096 0085

Ocean cruise - 0800 096 0079

UK - 0800 096 0085

To book you'll need the following information for each member of your party:

Full name 
Date of birth 
Home address 
Contact number 
Passport number 
Emergency contact details

If you're taking the optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch and additional cancellation rights on overseas holidays for over 50s, (a price reduction will apply if it is not required), cover is subject to medical questions, cover is subject to medical questions, so we'll require your medical history too.

Can I see a copy of the holiday itinerary before I book?Can I see a copy of the holiday itinerary before I book?

We usually only send a full itinerary once you've made a booking, and this will arrive around ten weeks before you depart.

You can view itineraries on our website or it may be possible to send you an itinerary before you've booked - our Travel Consultants will be able to let you know if there is one available.

Still having trouble?Still having trouble?

Speak to a live chat adviser using the blue Chat Now button to the right of the screen.

How do I know which meals are included?How do I know which meals are included?

Our hotels are typically all-inclusive (where all of your meals as well as soft drinks and local beers, wines and spirits will be included at set times of the day).

They are also full board, with all breakfasts, lunches and evening meals included.

And they are half board, with breakfasts and evening meals included.

What quality can I expect from Saga?What quality can I expect from Saga?

As accommodation ratings vary from country to country, we show both the star rating of a property and our own Q-rating based on the variety of food, facilities and standard of rooms. QQQQQ represents the finest, while Q+ hotels offer something a little extra - perhaps a great location or outstanding service. Similarly, river cruise ships are given their own anchor rating, from five anchors awarded for the finest ships, to one anchor for those with more basic facilities.

Where can I find details about a hotel?Where can I find details about a hotel?

If you’re searching for your perfect holiday, you can find hotel and amenity information on the holiday details pages.

If you have already booked, you can log in to MySaga and find all of this information also under the holiday details section of your booking.

Don’t forget, you can always speak to a live chat adviser as well if you need any additional information.

What are the health and safety standards?What are the health and safety standards?

All properties used by Saga are subject to our own health and safety standard assessments.

These are usually more stringent than the local requirements and this ensures that we can provide the safest holidays possible.

All of our hotels are assessed prior to our first departure so please rest assured that you are in the safest possible hands.

How do I access MySaga?How do I access MySaga?

It's easy! Simply visit MySaga to access the login page. You'll also find a MySaga link at the top of each page on the Saga Holidays website. To log in, you will need to enter your booking number, surname and date of birth. Please note that only the lead passenger may log in to MySaga.

What can I do on MySaga?What can I do on MySaga?

MySaga has lots of useful features such as the ability to pay online and update your details, book excursions where applicable, book our VIP door-to-door car service and view your itinerary, room or cabin and flight details. Try it for yourself by logging in.

Why should I book excursions on my holiday?Why should I book excursions on my holiday?

Our carefully planned excursions give you the opportunity to see even more and gain a better understanding of the places you visit. An experienced and knowledgeable guide accompanies most excursions, providing an informative commentary and answering any questions you may have.

On my river cruise are there audio headsets available?On my river cruise are there audio headsets available?

For cruises onboard Rex Rheni and Amadeus Royal, Quietvox will transform your experience of guided tours and sightseeing. A lightweight portable receiver and headset allow you to hear whatever the guide is saying, no matter how far away you are standing. Wander around as you please and catch every word of the talk in comfort. Simply wear the receiver around your neck, turn the device on when your guide asks you to do so, and put the earpiece into position, the volume is adjustable. You will be given use of your own personal unit when you arrive on board, take this with you on excursions, recharging it overnight in your cabin’s docking station. Your cruise director will explain how easy it is to use Quietvox when you are comfortably on board.

Please note that you are responsible for returning the receiver to reception at the end of the cruise. The Quietvox system is only provided on excursions from the ship and is not available on other ships.

What are the walking grades?What are the walking grades?

To help you choose the most suitable excursions we've graded each according to the amount of walking involved.

Grade 1: Walking at your own discretion. For example, on panoramic coach tours when the only walking is at photo stops.

Grade 2: Minimal walking: Up to approximately 1,640 feet (500 metres) on mainly flat terrain.

Grade 3: Moderate walking: Between 1,640-4,920 feet (500-1,500 metres) over mixed terrain with the possibility of some steps.

Grade 4: Considerable walking: More than 4,920 feet (1,500 metres) over uneven terrain with many steps.

Grade 5: Strenuous walking: Long distances over rough terrain with climbing, steps and trekking.

What should I wear for an excursion?What should I wear for an excursion?

When visiting churches, cathedrals and other holy places, please dress modestly (so no shorts or bare arms). Please also bear in mind that some places of interest, especially museums, do not allow you to enter with bags and cameras. At some locations, safety deposit facilities are available, sometimes at a small charge. For all excursions we recommend you wear comfortable, low-heeled shoes.

Do I need to pay tips/gratuities?Do I need to pay tips/gratuities?

Gratuities for the driver and guides on shore excursions are not included in your excursion cost. Tipping is not compulsory, but if the local guide and driver make your excursion more enjoyable a gratuity is always appreciated. We'll leave the amount up to you!

Are refreshments included in the price?Are refreshments included in the price?

Refreshments are not included in the cost of shore excursions unless stated.

Who will be on my excursion?Who will be on my excursion?

An appointed member of Saga’s on-board staff accompanies each shore excursion.

What is your smoking policy?What is your smoking policy?

Saga operates a no-smoking policy on all coaches. We do not allow the use of e-cigarettes or vaporisers either.

How can I pay?How can I pay?

You can pay by debit card, credit card or by cheque. We cannot confirm your booking until we have received payment in full. Cheques are subject to a £3 administration charge and should be made payable to Saga Holidays with your name, address and booking reference written on the back then sent to Saga Building, Enbrook Park, Folkestone, Kent, CT20 3SE.

What is your cancellation policy?What is your cancellation policy?

You can change to another excursion up to 72 hours before the departure date. If you cancel your excursion completely, or make a change within 72 hours, a cancellation fee of 100% of the excursion cost may be charged unless supported by a medical certificate.

What is included in the price?What is included in the price?

All charges to sites and attractions are included in the cost of the excursion, unless otherwise stated.

Prices are correct at time of publication. These are subject to change and may vary when booking while on holiday.

What happens if my excursion time changes?What happens if my excursion time changes?

Excursions are subject to changes. All timings given are approximate; please check the Saga noticeboard or with your Saga Host for departure times and duration of excursions.

What am I covered for on excursions?What am I covered for on excursions?

Except for death or personal injury, caused by our negligence, our liability for any loss or damage you may suffer during, or in relation to an excursion, is limited to twice the price you pay for the excursion.

Suitability of excursionsSuitability of excursions

If you have walking difficulties or an impairment please refer to the excursion details to see if it is suitable. Please note that the suitability of individual excursions varies and while we give you advice and guidance, the decision on whether or not the excursion is suitable is essentially for you to make, except in cases where Saga believes the proper operation of the excursion will be prevented or where safety concerns exist.

Changes to excursionsChanges to excursions

Although we have worked hard to ensure the accuracy of the information provided, details may be subject to change.

Saga Holidays cannot accept any responsibility for alterations, but will endeavour to notify you of any known changes in the resort prior, where possible, to the excursion operating. Where there is notification of a major change prior to the excursion operating you will be able to cancel without charge. Saga Holidays also reserves the right to cancel any excursions if we feel it is necessary for the safety of passengers or due to circumstances beyond Saga’s control. All excursions are subject to minimum and maximum numbers. These conditions are also subject to Saga’s booking conditions.

How much deposit will I have to pay?How much deposit will I have to pay?

The following deposits are payable per person when you book your holiday:

Europe and the Mediterranean and River Cruises – £150 or 10% of the holiday cost, whichever is the greater.

Long Haul – £175 or 10% of the holiday cost, whichever is the greater.

UK Holidays – £60 (if you require optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch and additional cancellation rights on overseas holidays for over 50s, there will be an additional charge of £8.50 (cover is subject to medical questions)).

Ocean cruises – £200 or 15% of the holiday cost, whichever is the greater, up to a maximum of £1,000.

Certain holidays may require a higher deposit or full payment. You will be advised if this is the case at the time of booking.

Do you add any extra fees to payments?Do you add any extra fees to payments?

You can pay by debit or credit card for no extra charge at all.

If you've already booked, don't forget that you can easily and securely pay online through MySaga.

Cheques are subject to a £3 administration charge and should be made payable to Saga Holidays, with your name, address, booking reference written on the back. Send to Saga Holidays, Enbrook Park, Folkestone, Kent CT20 3SE.

I am waiting for a refund. When can I expect it?I am waiting for a refund. When can I expect it?

We'll process a refund within 48 hours of updating your booking, however please note that if we are returning your money to a credit or debit card, it can take up to 10 working days to appear in your account. If you have still not received the funds after this time, please contact us.

Where can I find details of what I've paid?Where can I find details of what I've paid?

If you log in to MySaga, you will see a payment history section where you can see what you have paid so far and when. This will also show you if you have an outstanding balance.

Where can I see how much more I have left to pay?Where can I see how much more I have left to pay?

If you log in to MySaga, you will see a payment history section where you can see what you have paid so far and when. This will also show you if you have an outstanding balance.

I have a voucher - how do I use it?I have a voucher - how do I use it?

Once you have booked, simply send your voucher with your booking reference number noted on it to:

The Saga Building, Enbrook Park, Folkestone, Kent, CT20 3SE

Please note that vouchers can't be accepted for deposit payments but you can use them towards the final balance.

How do I pay my balance?How do I pay my balance?

You can easily and securely pay online by logging in to MySaga. You can pay by debit or credit card for no extra charge at all.

Cheques are subject to a £3 administration charge and should be made payable to Saga Holidays, with your name, address, booking reference written on the back. Please send to Saga Holidays, Enbrook Park, Folkestone, Kent CT20 3SE.

What's included in the cost of my holiday?What's included in the cost of my holiday?

Lots of extras that you would typically pay more for with other travel companies!

For example, all of our overseas holidays include:

  • Return economy flights (where applicable)
  • All airport taxes, fees and charges (where applicable)
  • The services of a Saga representative, as stated on the holiday pages
  • Accommodation and meals as described in the brochure
  • Porterage of luggage at your accommodation
  • Return transfers exclusively for Saga customers and direct to your accommodation
  • A visa, if required, if you are a full British Citizen or resident in the UK
  • Return travel from your home to the airport on all long-haul holidays only

Plus on Stay holidays we include:

  • A welcome drink reception and special Saga dinner
  • Fruit and water in your room on arrival
  • The services of a Saga representative, as stated on the holiday pages
  • Excursions, entertainment and activities as detailed in the brochure

And on our tours you can also get:

  • The services of an expert Saga tour manager
  • All tour travel and included excursions (as described)
  • Cruise ship facilities and hotel accommodation as described
  • Port taxes, where applicable

What if the prices goes up after I've booked?What if the prices goes up after I've booked?

Once you have booked we will not add any additional cost to your holiday unless you choose to add any extras. This is regardless of what happens to fuel prices, exchange rates or any other factors that might influence the holiday cost so you can sit back and look forward to your holiday without the worry of paying more!

Why was the price different from the brochure?Why was the price different from the brochure?

Our holidays and the prices at which they are advertised are based on flight availability and a limited number of specially negotiated prices at the time of going to print; they are always subject to availability.

Once we have sold out of our allocation of flight seats, we still offer you the opportunity to book your holiday by buying extra seats directly from the airline for which there can sometimes be an additional cost. The same applies if we have sold out of our contracted rooms at a hotel—where possible we will book you into an upgraded room type for an extra charge. Your total price will be confirmed to you before your booking is confirmed.

In addition, holiday prices can be influenced by a number of factors outside of our control such as flight taxes, exchange rates, suppliers’ costs and economic trends. Don’t forget though that once you have booked, we guarantee not to increase the price of your holiday regardless of these factors unless you choose to change anything.

Will there be any extra charges?Will there be any extra charges?

You will have the choice to add extras to your package such as room or flight upgrades and travel for a charge.

At times, extra charges may be applicable due to availability if we have sold out of our standard allocation of flight seats or rooms and are buying additional spaces but you will be advised at the time of booking.

Once you have booked we will not add any additional cost to your holiday unless you choose to add any extras.

Are there laundry facilities onboard?Are there laundry facilities onboard?

There are two self-service launderettes aboard Spirit of Discovery and Spirit of Adventure, located on B and D decks forward. Alternatively, your cabin steward will be able to give you details and prices for our laundry, pressing and dry cleaning services. Simply mark up the request form in your cabin and the cost will be charged to your on-board account.

Can I smoke on board Saga’s cruise ships?Can I smoke on board Saga’s cruise ships?

Smoking and vaping is only permitted in the designated smoking area. On Spirit of Discovery and Spirit of Adventure this is the port side aft on Deck 11.

Smoking is strictly forbidden on guest balconies or anywhere else on the ships.

How many formal nights can I expect on my cruise?How many formal nights can I expect on my cruise?

Not all cruises will have formal nights but generally you can expect 1-2 for every seven nights spent onboard. On formal nights, it is impossible to overdress! A glamorous long dress and sequined shrug or pashmina are perfect partners for an elegant champagne dinner and a tuxedo and box tie are the ultimate in sophistication (although a dark suit or dinner jacket would also be just fine!).

How can I tell where my cabin will be?How can I tell where my cabin will be?

You can look at the deck plans for Spirit of Discovery and Spirit of Adventure online.

You can also view the deck plan (if available) for your chosen river ship on the relevant river cruise ship page.

Why hasn't the Captain's Blog been updated?Why hasn't the Captain's Blog been updated?

The Captain's Blogs provide a fascinating insight into life onboard and whilst our Captains will endeavor to update these as frequently as they can, it might not always be possible to add a new entry daily. Keep checking back though - their next exciting entry will soon appear!

Is there wi-fi or internet access onboard?Is there wi-fi or internet access onboard?

On Saga's own ships, there is wi-fi onboard and best of all, it's free of charge! Other cruise lines will vary so please contact us for more information.

How do your discounts work?How do your discounts work?

On all Saga cruises we set aside a number of cabins within each grade at a discounted fare, with the highest discount of 35% available on selected grades. These cabins are sold on a first come, first served basis. As cabins are sold, the discount begins to reduce and continues to reduce until those selected cabins are sold. The means that the earlier you book, the higher the chance of securing a greater discount. You'll find the latest prices on the website.

Please note that during busy periods for booking holidays, the early booking discounts can reduce rapidly. When promoting new cruises for the first time, we contact customers on our advance registration list first, allowing them to secure the cabin of their choice and benefit from the best savings.

What are Cabin Guarantees?What are Cabin Guarantees?

The traditional way to book a cruise is to reserve your cabin number at the time of booking. However, if you've decided what type of cabin you want but don't have a preference for a particular cabin or bed configuration then our Cabin Guarantees could be good for you.

You are guaranteed the minimum grade cabin in the category shown, just not the specific cabin. This will be allocated to you later on, sometimes as you embark the ship. If you choose not to accept your allocated cabin, which could be located anywhere on the ship, this is treated as a cancellation.

There is a chance you could be upgraded although this is subject to cabin availability and in no way forms part of this offer. Please note that twin cabins may have two single beds or one double bed.

Can I pre-book my shore excursions?Can I pre-book my shore excursions?

We will send you excursion information around 6-8 weeks before departure along with prices so you can plan and book your trips ashore in advance. You will be able to do this by logging in to MySaga.

Whilst we would advise you to pre-book your excursions due to limited availability, it is also possible to arrange these onboard through the Travel and Tours office if you want to make any extra plans last minute.

Please note that this information relates to cruises aboard Saga's own ships only. If you have booked a cruise with another cruise line through Saga, we will let you know in your documents if excursions can be pre-booked or need to be booked onboard.

Do I have to pay extra to dine in one of the speciality restaurants?Do I have to pay extra to dine in one of the speciality restaurants?

There are a choice of dining venues on Saga cruise ships and best of all, there is no extra charge for dining in any of them.

Other cruise lines may charge extra for dining in their speciality restaurants so it's best to check before you book.

What is the tipping policy onboard?What is the tipping policy onboard?

If you are cruising on one of Saga's own ships, gratuities and service charges are included in the price of your cruise so you do not need to budget for these once you get onboard.

Gratuities and service charges may be additional to your cruise price if sailing with another cruise line so please check with us if you are unsure.

Are your cruises suitable for single travellers?Are your cruises suitable for single travellers?

There are many reasons why cruising with Saga is a fantastic way to travel for solo travellers, from the small vessels with their sociable and friendly atmosphere to the spacious cabins, fantastic value and onboard activities exclusively for our solo travellers. For full details of how we cater for solo travellers please visit our Singles Cruising section.

Britannia Club Loyalty SchemeBritannia Club Loyalty Scheme

To reward loyalty, anybody who sails on a Saga ship for more than 35 nights will gain free membership to the Britannia Club, which brings with it a whole host of added benefits. This includes welcome bubbly in your cabin, cocktail parties, a regular newsletter, dedicated booking line and exclusive discounts on selected cruises. Visit our Britannia Club section for full details.

Where can I find details of the ship?Where can I find details of the ship?

For information about our ships, including details about dining, activities, cabins and a virtual tour, visit Spirit of Discovery or Spirit of Adventure.

If you've already booked a cruise you can also see ship details through MySaga.

What does 'land by launch or tender' mean?What does 'land by launch or tender' mean?

At most ports the ship will berth in a harbour, so you'll walk along the gangway into the main area. At some ports, those marked with an anchor symbol (⚓), the ship will anchor off shore. This means you'll join a smaller boat and sail to the shore. These are known as 'tenders' or 'launches'.

Safe boarding of a tender or launch

Prior to embarking a tender or launch, all passengers will be required to demonstrate their ability to step unaided across a marked distance of 35cm. This is to ensure safe boarding of the tender or launch.

Please note that if for any reason the ship is diverted or moved away from a berth to anchor, the step test will still take place.

I may need some help getting around the airport, what do I need to do?I may need some help getting around the airport, what do I need to do?

If you require assistance at the airport you can book this when you book your holiday.

If you have already booked, simply contact our After Sales team who will be able to help.

Europe - 0800 300 600

Long haul - 0800 504 555

River cruise - 0800 506 066

Ocean cruise - 0800 504 505

UK - 0800 056 5115

Email: reservations@saga.co.uk

How do I know if a holiday is suitable for me?How do I know if a holiday is suitable for me?

We have hundreds of holidays worldwide, spanning everything from all-inclusive resorts to intrepid trekking holidays.

To help give you a better idea of what to expect, each of our holidays falls in to one of four categories and for our more active trips we’ve given them a rating too.

Read about our holiday styles.

If you are in any doubt about the suitability of any of our holidays, look out for the Chat Now button at the side of each page on the website. With this you can speak to one of our helpful advisers who will be happy to help.

You might also wish to contact us by telephone.

Can I add a special request?Can I add a special request?

If you have any special requirements or need to add a special request to your booking, our After Sales team should be able to help...

  • Europe - 0800 300 600
  • Long haul - 0800 504 555
  • River cruise - 0800 506 066
  • Ocean cruise - 0800 504 505
  • UK - 0800 056 5115

Email: reservations@saga.co.uk

Do I need to get travel insurance?Do I need to get travel insurance?

Travel insurance is a condition of booking for all overseas holidays and cruises so you do need to ensure that you have comprehensive travel insurance cover sufficient for your holiday. You may choose to include the optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch and additional cancellation rights on overseas holidays for over 50s (a price reduction applies if not required and cover is subject to medical questions).

View the summary of cover.

The cover is only available to permanent residents of the UK and may not be available on certain special offers. Where cover is not available on selected holiday offers this will be made clear on the holiday details page on the website.

Should the policy not meet your requirements you can choose to remove the optional travel insurance and additional cancellation rights either at the time of booking or at any time before your departure and buy an alternative travel insurance policy. A reduction on the holiday price will apply.

Saga’s holidays and cruises are exclusively for the over 50s (but a travelling companion can be 40+).

How can I update my medical conditions?How can I update my medical conditions?

It is important that you make us aware of any changes to your health at the earliest opportunity as we may need to re-screen you if you have taken the optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch and additional cancellation rights on overseas holidays for over 50s, as cover is subject to medical questions (a price reduction will be applied if you have not taken the insurance).

Please contact our after-sales team to let them know of any updates to your health:

European holidays - 0800 300 600

Long Haul holidays - 0800 504 555

River Cruises - 0800 50 60 66

Ocean Cruises - 0800 504 505

UK holidays - 0800 056 5115

Do I need a European Health Insurance Card (EHIC)?Do I need a European Health Insurance Card (EHIC)?

If you are a UK resident, a European Health Insurance Card (EHIC) will enable you to access state provided healthcare in European Economic Area countries and Switzerland at a reduced cost or sometimes for free.

You should take an EHIC with you and as some countries require you to show your EHIC before treatment is provided, remember to keep it with you at all times.

The EHIC is not a replacement for travel insurance - you still need to ensure that you have a valid travel insurance policy.

The EHIC is a free service and applying online is easy. Just visit the EHIC website to apply. The card will normally arrive within 7 days. 

Please note, if the costs of your medical claim are reduced by the use of the EHIC card, the excess of £70 under the section ‘Medical and associated expenses’ will be waived if you have taken the optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch and additional cancellation rights on overseas holidays for over 50s (cover is subject to medial questions and a price reduction will apply if you choose not to take the insurance).

What do I do if I require Annual Travel Insurance?What do I do if I require Annual Travel Insurance?

It's important to be well insured when you travel abroad which is why we offer optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch and additional cancellation rights on overseas holidays for over 50s (a price reduction applies if not required and cover is subject to medical questions) with all of our overseas holidays, including the Channel Islands, Northern Ireland, the isles of Scily and river and ocean cruises.

If you are planning on travelling more than once a year you may be better suited to an annual Saga Travel Insurance policy. With this you're covered to travel up to a maximum of 120 days per year in your chose region or up to 45 days per trip with the option to extend to 60 or 90 days (extensions exclude USA, Mexico, Canada and the Carribean Islands). If you chose this option you will also receive a discount on your Saga Holiday or Cruise. Simply call 0800 015 8055 or Get a quote online

What if I am unable to take the optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch and additional cancellation rights?What if I am unable to take the optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch and additional cancellation rights?

If we're unable to offer you the optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch and additional cancellation rights on overseas holidays for over 50s (a price reduction applies if not required and cover is subject to medical questions) with your holiday we may be able to offer you cover with our stand alone Saga Travel Insurance. If you would like to discuss your options please call 0800 015 8055

Is Saga part of the Money Advice Service travel insurance directory?Is Saga part of the Money Advice Service travel insurance directory?

Yes, Saga is listed on the Money Advice Service Travel Advisor Directory as a company that may be able to help if you have a serious medical condition. You can find out more about this service and view the full directory by visiting the Travel Adviser Directory.

Saga Car ServiceSaga Car Service

For the ultimate hassle-free start and end to your holiday, why not book Saga’s VIP door-to-door car service? A driver will pick you up from home and take you to the airport. Then, they’ll be waiting at the airport when you land back in the UK ready to drop you back home.

We’ll take care of all the arrangements and you can have complete peace of mind that if anything changes such as flight times, we will re-arrange the door-to-door car service accordingly.

What’s more, this service is included in the price of all long-haul holidays (excluding Egypt), river cruises and on ocean cruises if you live within 250 miles of the port.

Additional miles can be purchased if needed at £1.85 per mile for a shared car where you may share all or part of the journey with other Saga customers. If you'd prefer to have the vehicle all to yourself, you can upgrade to a private car for £3.70 per mile.

If you’ve already booked your holiday, you can book the car service or get a quote by logging into MySaga. Alternatively, contact us.

When will I know what time I'm being picked up?When will I know what time I'm being picked up?

If you have booked our VIP Travel Service then we will let you know what time you will be picked up in your final travel documents which we'll send a couple of weeks before you go.

Where do I meet my driver at the airport?Where do I meet my driver at the airport?

If you've booked our VIP Travel Service, the driver will be waiting in the arrivals area holding up a card with your name on so should be easy to spot!

How can I book Saga's car service?How can I book Saga's car service?

After you have booked, you can add our fantastic car service to take you to your departure airport or port and return you home again at the end by logging on to MySaga and selecting UK Travel Service from the menu.

My car hasn't turned upMy car hasn't turned up

Please contact 01293 450570 which is open 24 hours a day, 365 days a year if your car has not arrived.

Am I entitled to the VIP Car Service?Am I entitled to the VIP Car Service?

All of our long-haul holidays (excluding Egypt) and river cruises include our shared VIP door-to-door travel service, and on ocean cruises you are entitled to up to 250 miles each way included in the cruise price.

Additional miles can be purchased if needed at £1.85 per mile for a shared car where you may share all or part of the journey with other Saga customers. If you'd prefer to have the vehicle all to yourself, you can upgrade to a private car for £3.70 per mile.

You'll be advised when booking your holiday if the VIP door-to-door travel service is included.

Alternatively, please visit MySaga if you have already booked your holiday to find out if it is included.

How much luggage can I take if I've booked Saga's car service?How much luggage can I take if I've booked Saga's car service?

We do request that you let us know if you are planning to take more than one large suitcase per person so we can ensure we arrange a vehicle large enough to comfortably accommodate. Please contact us if you are planning to take more luggage.

What type of vehicle can I expect?What type of vehicle can I expect?

We use executive cars for up to two people and MPV's for more than two people to ensure a comfortable journey. The type of car arranged for you can be found in your final travel documents alongside your pick-up time.

Will there be regular comfort stops?Will there be regular comfort stops?

This is dependent on the length of your journey however your driver will discuss this with you when they collect you and will plan in any comfort stops.

If I book the shared car service, how far might I have to go to pick somebody else up?If I book the shared car service, how far might I have to go to pick somebody else up?

If you have a shared car and your journey is under 100 miles, the maximum deviation we will make is 30 minutes. If the distance you are travelling is over 100 miles, this may be up to an hour.

How many people will there be in the vehicle?How many people will there be in the vehicle?

You could be sharing the journey with up to three or (very occasionally) five other Saga passengers in one of our larger MPVs, so there'll always be room for you to stretch out and store your luggage.

How can I let you know if I have a complaint about a holiday I have returned from?How can I let you know if I have a complaint about a holiday I have returned from?

We work very hard to ensure that our holidays go smoothly but if things did not quite go according to plan, please let us know by contacting our Customer Relations team at customer.relations@saga.co.uk.

I've lost some property - what should I do?I've lost some property - what should I do?

If you give us a call we'll make every effort to locate any items you may have left behind.

However, if we can't trace it then you would need to make a claim.

Details for how to make a claim can be found in the insurance policy booklet that was sent with your booking confirmation.

How can I leave feedback about my holiday?How can I leave feedback about my holiday?

If you provide us with an e-mail address before you go on holiday, we will e-mail you when you return with a link to a holiday questionnaire you can fill in online. If you have misplaced this e-mail, just log in to MySaga and you can retrieve the questionnaire from there.

What happens if my luggage is lost or damaged?What happens if my luggage is lost or damaged?

You'll need to report this to the airline or baggage handler and fill out the property irregularity report (PIR).

The references provided on this report will enable the luggage to be tracked if missing, or allow you to make a claim to the airline for any damage caused. Please be aware that airlines won't accept responsibility for damage that's not reported to them while you're still at the airport.

How can I contact some friends I made on my holiday?How can I contact some friends I made on my holiday?

It's great to stay in touch with new friends you made on holiday so we will do our very best to get you in touch with them. We aren't able to provide you with any of their details however you may request that we pass your details on to them in order that they can then contact you. To do this, please e-mail Customer Relations with as many details as possible.