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Cruise and Maritime Voyages

Accessibility information

This section outlines the accessibility of cruises with Cruise and Maritime Voyages. If you are booking a fly-cruise, please also refer to our travelling by air page for information.

Please read through the applicable sections carefully. If you need to notify us of any special requirements, please do so at the time of booking. If you've already booked, you can still notify us of your assistance requirements by calling our Customer Care team on 0800 373 034. You must provide at least 48 hours notice if you have any special requirements. We'll do our very best to make the necessary arrangements but are unable to guarantee all requests.

You are responsible for making Saga aware of your requirements when making your booking. Failure to notify us in advance of any requirements for disability assistance may result in such assistance being unavailable or, if necessary for safety or operational reasons, denial of your boarding, or curtailment of your cruise.

The cruise line reserves the right to insist that you travel with a fare-paying companion who can provide any assistance that you require if they consider it necessary for safety or operational reasons.

Please note that whilst every effort is made to keep this information up-to-date, cruise lines may change their policy from time-to-time so it's important to contact us if you have any particular requirements relating to a disability or medical condition.

If you require any assistance with embarkation or disembarkation, please let us know at the time of booking. If you've already booked, you can still notify us of your assistance requirements by calling our Customer Care team on 0800 373 034.

Regrettably, owing to the non-availability of either an overhead air-bridge or sloped gangway at Liverpool, full-time wheelchair users are physically restricted from getting on board. You must be able to manage a stepped gangway with minimal assistance from either a crew member or suitably able bodied travelling companion. The angle of the gangway is subject to the tidal conditions.

Not all ports of call will be accessible and some may be by tender. Please check at the time of booking in order to avoid disappointment. Some ports of call are not suitable if you have reduced mobility or require the use of a wheelchair.

Tender Ports

At certain ports of call tender boats are used to transport you from the ship to shore. Kindly note that, in certain ports where tenders will be used for the transfer of passengers from the ship to shore, it may not be possible for wheelchair users and/or anybody who has mobility issues to go ashore, as facilities in ports of call vary significantly. Wheelchair accessibility may not be available for shore tours or in certain ports of call. It will be the ultimate decision of the ship officials to determine, whether or not a guest using a wheelchair and/or having mobility issues, may board a tender. Cruise and Maritime Voyages are not responsible for accessibility in its ports of call, which are not under their control.

If you require an adapted cabin, please let us know before booking by calling one of our cruise advisors on 0800 505 080.

The vessels have a limited number of adapted cabins available. Not all areas or equipment on the vessels are suitable for access if you have a disability. You must check with us at the time of booking to enable us to assess your needs with the ship and ensure that a suitable cabin will be available.

If you require a fridge in your cabin to store medication, please let us know at the time of booking.

If you require personal care or supervision then such personal care or supervision must be organised by yourself at your expense. The vessel is unable to provide respite services, one to one personal care or supervision or any other form of carer for physical or psychiatric or other conditions. Where strictly necessary the cruise line can require that a passenger is assisted by an accompanying person who is fit and able to provide the assistance required, for your safety.

Cruise and Maritime Voyages are in the process of finalising arrangements to allow them to accept guide dogs across their fleet.

It's essential that you let us know at the time of booking if you will need to take an assistance dog onboard so that we can make the necessary enquiries with the cruise line to ensure that this need can be met.

Please note that assistance dogs are subject to national and EU Regulations regarding travel. It is your responsibility to check with us the position prior to the cruise and to be satisfied that the assistance dog can be carried to the ports of embarkation and disembarkation and that the dog is not prohibited from going ashore at the various ports of call. Assistance dogs must have all necessary papers and comply with national Regulations regarding health, inoculations, training and travel.

If you need to take a wheelchair, mobility scooter or any other mobility aid or medical equipment onboard, it is a requirement for you to notify us at the time of booking to ensure that the equipment can be carried. You will need to be able to operate all equipment yourself. If you've already booked, you can still notify us by calling our Customer Care team on 0800 373 034.

If you have mobility issues and need to make use of a wheelchair during the cruise, you are required to bring your own. There are a limited number of wheelchairs on board the ships which will only be available for emergency situations. The weight of any wheelchair should not exceed 45kg.

Anybody who requires oxygen therapy is required to supply their own oxygen bottle/concentrator device. If you are oxygen dependent, you are required to advise us as soon as possible (preferably at the time of your booking) of your specific medical condition and provide us with certain particulars (i.e supplier, dimensions etc.) of your device. This will help us inform you whether you are allowed to bring your oxygen bottle/device onboard as certain oxygen devices may not be permitted and/or may be subject to a quantity limit. Please call our Customer Care team on 0800 373 034 if you require oxygen therapy.

Unfortunately, dialysis treatment cannot be administered onboard any of Cruise and Maritime Voyages vessels.

Shore excursions will vary and some may not be suitable if you have reduced mobility. If you are in any doubt regarding the suitability of an itinerary please contact us.