This section outlines the accessibility of cruises with Azamara®. If you are booking a fly-cruise, please also refer to our travelling by air page for information.
Please read through the applicable sections carefully. If you need to notify us of any special requirements, please do so at the time of booking. If you've already booked, you can still notify us of your assistance requirements by calling our Customer Care team free on 0800 373 034. You must provide at least 48 hours notice if you have any special requirements, unless specified otherwise. We'll do our very best to make the necessary arrangements but are unable to guarantee all requests.
You are responsible for making Saga aware of your requirements when making your booking. Failure to notify us in advance of any requirements for disability assistance may result in such assistance being unavailable or, if necessary for safety or operational reasons, denial of your boarding, or curtailment of your cruise.
The cruise line reserves the right to insist that you travel with a fare-paying companion who can provide any assistance that you require if they consider it necessary for safety or operational reasons.
Please note that whilst every effort is made to keep this information up-to-date, cruise lines may change their policy from time-to-time so it's important to contact us if you have any particular requirements relating to a disability or medical condition.
If you require any assistance with embarkation or disembarkation, please let us know at the time of booking. If you've already booked, you can still notify us of your assistance requirements by calling our Customer Care team free on 0800 373 034.
While many ports provide easy access for wheelchairs and scooters, due to various conditions (steepness of the gangways, tendering, weather, tidal and sea conditions, and shore-side facilities) anybody using assistive devices may be precluded from getting on or off the ship.
At some ports, the ship will anchor off shore, and you will be taken to shore by small boats called tenders. Even if the ship is scheduled to dock at a pier, it can change to tendering.
If you are unable to take a few steps you will be unable to board tenders. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorised wheelchairs and mobility scooters can not be taken on tenders.
Weather, sea conditions and other factors may preclude tendering. Safety of guests and crew is the primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their mobility equipment based on safety reasons.
If you are unable to tender or disembark due to these circumstances, there will be no refund or credit for missed ports.
All Azamara® ships have adapted cabins, subject to availability. If you require an adapted cabin, please let us know before booking by calling one of our cruise advisors on 0800 505 080.
The features of an adapted cabin are:
- Cabin door width: at least 33 inches
- Bathroom door width: at least 34 inches
- No doorsill to access the cabin
- Ramped bathroom thresholds
- Bathroom grab bars
- Lowered sink and cabin vanity
- Roll-in showers
- Fold-down shower bench
- Hand-held shower heads
- Lowered closet rod
If you require a fridge in your cabin to store medication, please let us know at the time of booking.
If you require any services due to a hearing or visual impairment, please let us know at the time of booking. If you've already booked, you can still notify us of your requirements by calling our Customer Care team free on 0800 373 034.
If you have a hearing impairment, the cruise line provides portable hearing room kits, TTY/TDD and a visual-tactile alarm system.
Sign language interpreting services can be organised on cruises that sail to and from the U.S. and Canada only if you let us know in advance. Please note that requests are subject to availability of interpreters. The earlier you let us know you need interpreters, the easier it is to confirm interpreters for your sailing. Services are provided on a shared basis for all hearing impaired guests onboard.
All cabins, dining areas and public areas are designed to incorporate Braille wherever possible. As always, crew and staff are on hand to assist in every way. Early boarding is also available for orientation tours and the cruise line provide qualified readers onboard our ships for guests who are blind or have low vision. Select crew members have been trained as qualified readers to read written material such as the daily Pursuits and shore excursions information. Waiters will also read dining menus upon request. To request qualified readers for your cruise, please contact Guest Relations upon boarding.
Please let us know in advance if you need to take an assistance dog onboard. If you've already booked, you can still notify us of your requirements by calling our Customer Care team on 0800 373 034.
Assistance dogs are permitted to accompany you in all public areas, including dining venues. While in public areas, assistance dogs must be on a lead, harness or other restraining device. Due to health regulations, assistance dogs are not permitted in pools, whirlpools or spas. Care and supervision of the assistance dog is the sole responsibility of the owner. The ships are not required to provide food or care for the dog.
You may bring a reasonable quantity of food and bowls for the dog onboard the ship at no additional charge. If refrigerated space is needed, please let us know at time of booking.
The ship will provide a 4 feet by 4 feet relief area to accommodate service dogs. Relief areas are provided on a shared basis with other assistance dogs onboard.
You will be responsible for obtaining all required permits for your assistance dog to depart the ship in ports of call and at your final destination.
For document requirements, please visit:
- U.S. Department of Agriculture website
- Hawaii Department of Agriculture website
- UK Department of Environment, Food and Rural Affairs website
- Australian Department of Agriculture and Water Resources
A copy of these permits must be carried on the ship, and a copy left with the Guest Relations Desk upon boarding the ship. All documentation and immunisation requirements are established by government authorities. Please note that requirements are subject to change without notice.
If you choose to disembark the ship at a port at which the assistance dog must remain onboard, you must make arrangements to ensure that the dog is cared for. Please note that the ship's staff is not required to care for the dog, nor can the dog be left in the cabin unattended.
You are responsible for the behaviour or damage caused by your assistance dog. A cleaning fee may be charged to your shipboard account.
If the assistance dog's behaviour creates a fundamental alteration or a direct threat to safety, the dog may be denied boarding or removed from the ship along with the owner at your expense. Examples include: growling, barking excessively, initiating unsolicited contact, biting other guests and/or crew members, failure to use designated relief areas, sitting on furniture, eating from the table etc.
Assistance dogs to the United Kingdom
Assistance dogs entering the United Kingdom must meet the rules of the Pet Travel Scheme.
You are responsible for ensuring your assistance dog meets all these rules. Please make sure you have had the procedures carried out in the correct order and your dog’s documentation is correctly completed.
The cruise line will do their best to ensure that your assistance dog is checked for compliance with the Pet Travel Scheme at boarding. Please note dogs that fail checks will not be allowed to sail.
If you experience a problem with your documentation upon entry into the United Kingdom, then any related costs for either the quarantine of or re-export of your pet will be entirely your responsibility.
In general, you will need a pet passport (if you reside in the UK and EU) or official third country veterinary certificate (if you reside in the U.S. and other countries outside the UK and EU) showing that the dog has been micro-chipped, vaccinated against rabies, and treated against tapeworm not less than 24 hours, and not more than 120 hours before arrival in the UK (not required if travelling from Ireland, Finland, Malta or Norway).
If you need to bring a wheelchair, scooter or any other mobility equipment onboard, please let us know at the time of booking as space may be limited. If you've already booked, you can still notify us by calling our Customer Care team on 0800 373 034.
Mobility equipment including mobility scooters must be stored and recharged in your cabin so fire doors, corridors and elevator lobbies are kept clear for emergency evacuation. When parked throughout the ship, they must be parked out of the way to allow safe and easy access by other guests and crew members.
Mobility equipment should fit through a standard cabin entry doorway which is at least 23 inches wide. Alternatively, accessible cabins have wider doors which are at least 32 inches wide and may accommodate larger devices. If you require an accessible cabin, you must let us know at the time of booking so we can liaise with the cruise line to check availability.
Please note that crew members are not permitted to lift assistive devices.
If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen. All types of oxygen are permitted onboard. Please notify us at the time of booking if you will be taking oxygen onboard. If you've already booked, you can still notify us of your requirements by calling our Customer Care team on 0800 373 034. Each vessel has a different storage policy; however, you will be able to keep some or all of your cylinders in the cabin.
If you require continuous ambulatory peritoneal dialysis, please let us know in advance so we can make the necessary arrangements with the cruise line. However, Azamara® does not have the ability to assist nor administer haemodialysis treatments. If you are using peritoneal dialysis, you should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact us for more information.
Due to the historical nature of the sites and venues at some ports of call as well as the uneven terrain, inclines, steps to negotiate and narrow sidewalks not all tours offer access to wheelchairs and scooters.
Azamara® arrange some accesible tours designed for full time wheelchair users or anybody unable to negotiate motor-coach steps. They are available in certain ports based on the transportation they have been able to secure and will use accessible vehicles that are lift or ramp equipped. These tours have limited availability so please let us know in advance of your cruise if you would like us to check availability by calling 0800 373 034.
In those destinations where the tour operators do not have vehicles outfitted with lifts or ramps, private transportation can be sourced to provide transportation to full time wheelchairs wishing to participate in Land Discoveries. This private transportation is upon request, subject to availability, and carries an additional cost. The type of transportation (lift/ramp, van/sedan) sourced varies per tour operator and destination.