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Frequently asked questions

Assistance and supportAssistance and support

We have a dedicated Customer Care team here at Saga to help meet all of your requirements on holiday if you have additional needs, such as reduced mobility or visual impairment.

If you do require any assistance please call a member of the team on 0800 373 034 to discuss your individual needs. If you've already booked and now require assistance, please notify us at least 48 hours prior to departure.

Can I change my holiday?Can I change my holiday?

If you'd like to amend your holiday any time up to 75 days before you travel, we can do this for a small amendment fee.

If your new holiday is more expensive, you'll obviously need to pay the difference too.

If you want to amend your stay within 75 days of departure, these will be calculated on a booking by booking basis.

Please call our After Sales team for further information.

Europe - 0800 300 600

Long haul - 0800 504 555

River cruise - 0800 506 066

Ocean cruise - 0800 504 505

UK - 0800 056 5115

Email: reservations@saga.co.uk

What do I do if my contact details have changed?What do I do if my contact details have changed?

You can log into MySaga Holiday or give us a call and we'll update your details...

Europe - 0800 300 600

Long haul - 0800 504 555

River cruise - 0800 506 066

Ocean cruise - 0800 504 505

UK - 0800 056 5115

Email: reservations@saga.co.uk

How do I update my passport details?How do I update my passport details?

You can log into MySaga Holiday or give our After Sales team a call...

Europe - 0800 300 600

Long haul - 0800 504 555

River cruise - 0800 506 066

Ocean cruise - 0800 504 505

UK - 0800 056 5115

Email:reservations@saga.co.uk

What happens if I change my name after booking?What happens if I change my name after booking?

The most important thing is that the name on your passport matches the name on your documents.

If the name on your passport no longer matches the name on your documents please contact us as soon as possible. Please note that a charge may apply and if you are due to travel within the next 12 weeks it will be up to the airline to allow a change of name on the tickets.

What if I book and change my mind when the documents arrive?What if I book and change my mind when the documents arrive?

We offer a 14-day cooling off period so if you do change your mind, you may contact us to either cancel or change your booking without any fees.

If you need to cancel or change after this time, normal cancellation or amendment fees will apply. These can be found in our booking conditions.

Where can I get information about the country I'm visiting?Where can I get information about the country I'm visiting?

There is country information on the website and within MySaga Holiday.

Your itinerary, which you should receive approximately ten weeks before you travel, will contain all of the information necessary to plan your trip.

It covers everything from the plug sockets to the kind of weather you can expect.

Do I need any vaccinations?Do I need any vaccinations?

There are some countries which will require you to have vaccinations or an exemption certificate as a condition of entry. Where this is the case, you will find it under the ‘Remember’ section of your confirmation documents.

You can also find the latest travel health advice by visiting the NHS Fit for Travel website. We also recommend that you consult your doctor at least 12 weeks before departure for advice.

Is there anywhere I can check for travel updates?Is there anywhere I can check for travel updates?

You can check the latest travel updates on our Travel Updates page. Please be assured that if any changes had to be made to your travel plans as a result of events around the world, we will of course be in contact with you to discuss any alternative arrangements.

How can I find out what the weather will be like?How can I find out what the weather will be like?

You can find information about the weather in MySaga Holiday or on the website.

There are average temperatures, the hours of sunshine and/or average rainfall given in our brochures.

What money should I take with me?What money should I take with me?

We’ll send you a detailed itinerary with a money section about 10 weeks before you go but in the meantime you can find substantial destination information including money advice at World Travel Guide. Simply select the country you are visiting to view a travel guide for it.

Don’t forget you can order foreign currency and travellers cheques through Saga, which is a secure, fast and hassle-free way to do it. Visit Travel Money to find out more.

Where can I find out if the country I am travelling to is safe?Where can I find out if the country I am travelling to is safe?

You can get the latest travel advice by visiting the Foreign travel advice section of the gov.uk website. We always follow Foreign Office advice so if any of their guidelines changed for a holiday destination that you have booked, we will be in touch with you. You can also look out for any changes on our Travel Updates page.

Where can I find the latest travel advice?Where can I find the latest travel advice?

Please visit the Foreign travel advice section of the gov.uk website.

Do you arrange my ESTA for me?Do you arrange my ESTA for me?

If an ESTA (Electronic Travel Authority) is required, we will indeed arrange it for you at no extra cost if you are a British Citizen passport holder. We'll send you an application form around 8 weeks before you travel. Simply fill it out and send it back and we'll take care of the rest. We'll send you notification that the ESTA has been approved and issued with your travel documents.

I don't seem to have received your insurance policy booklet. Where can I find this?I don't seem to have received your insurance policy booklet. Where can I find this?

If you have not received or misplaced a copy of the insurance policy booklet, a printable version can be accessed here.

I've not received any documents for the airport hotel I have booked.I've not received any documents for the airport hotel I have booked.

If you have booked an airport hotel through our partner Holiday Extras, please contact them on 0800 093 5431 for any document queries. Please have your Holiday Extras booking number to hand if possible.

I've not received any documents for the airport lounge I booked.I've not received any documents for the airport lounge I booked.

As airport lounges are booked through our partner Holiday Extras, please contact them on 0800 093 5431 for any document queries. Please have your Holiday Extras booking number to hand if possible.

I've received a letter asking me for the final balance payment but I've already paid.I've received a letter asking me for the final balance payment but I've already paid.

Don't worry - it's probably just a case of the letter being prepared and posted prior to you paying your balance. If you are concerned however, you can log in to Manage My Booking to check that the holiday has been paid in full.

My flight tickets do not have my full name on itMy flight tickets do not have my full name on it

Airlines can vary in terms of how they print your name on your tickets. For example, some might not print middle names at all while others may print the middle initial. As long as your name on the holiday confirmation document and in Manage My Booking matches your passport, you'll be fine regardless of how it appears on the tickets.

Can I get another set of documents?Can I get another set of documents?

We usually only send information to the lead booker, so if you need an extra copy please contact our After Sales team...

  • Europe - 0800 300 600
  • Long haul - 0800 504 555
  • River cruise - 0800 506 066
  • Ocean cruise - 0800 504 505
  • UK - 0800 056 5115

Email: reservations@saga.co.uk

When will I receive my Visa forms?When will I receive my Visa forms?

If a visa is required for the country you're visiting, you will receive your form approximately eight weeks before you travel.

If it hasn't arrived by then, please give our After Sales team a call.

Europe - 0800 300 600

Long haul - 0800 504 555

River cruise - 0800 506 066

Ocean cruise - 0800 504 505

UK - 0800 056 5115

Email: reservations@saga.co.uk

When will I receive my tickets?When will I receive my tickets?

Tickets are sent around 2-3 weeks before departure along with a full itinerary, luggage labels and details about your travel arrangements.

Most airlines now issue e-tickets in place of traditional paper tickets. An e-ticket will be a piece of paper that comes with your final travel documents and details your flights along with an e-ticket reference number.

What if I miss my flight?What if I miss my flight?

If you miss your flight, please contact our emergency Duty Officer at the earliest opportunity on 0044 1303 771999.

Who can I contact in case of an emergency while I'm away?Who can I contact in case of an emergency while I'm away?

We offer 24-hour emergency support while you are abroad so you can get in touch at any time if you need us. Please contact our Duty Officer on 0044 1303 771999 if you require emergency assistance while abroad.

Airport loungesAirport lounges

Airport lounges offer a great way to start your holiday in a relaxing environment where you can enjoy complimentary drinks and snacks, free internet access and even a hot shower!

What’s more, we have teamed up with Holiday Extras to offer an exclusive discount of 10% for Saga customers. Just visit Holiday Extras to take advantage of this offer or call them on 0800 093 5431.


Airport parkingAirport parking

We work in partnership with Holiday Extras who offer a fantastic range of airport parking options to suit all budgets.

With over 30 years experience, they’ve had plenty of time to forge the best partnerships and negotiate exclusive deals which is why they are able to offer savings of up to 30% on airport parking.

To book, simply visit Holiday Extras or call them on 0800 093 5431.

Can I add extra nights to a holiday?Can I add extra nights to a holiday?

For most of our tours we offer extensions to enable you to continue the adventure or simply relax before you fly home.

In addition, our hotel stays can be booked for longer than the advertised durations subject to availability so if you’re looking to get away for longer, you can speak to one of our helpful live chat advisors or contact us.

Can I book excursions before I go?Can I book excursions before I go?

For Ocean Cruises on board Saga ships, we’ll send you details of your excursions around 6-8 weeks before you go and you can pre-book these by logging in to Manage My Booking.

On most river cruises and some of our other holidays, it may be possible to pre-book excursions however not for all holidays. If you log in to Manage My Booking and go to the Excursions section, there will be the option to book these there where possible. If excursions cannot be pre-booked for your chosen holiday, details of how to book and pay for these in resort will be provided on the itinerary sent with your final travel documents.

Can I upgrade my flight?Can I upgrade my flight?

You can fly in style and comfort with most scheduled airlines by upgrading your flight.

To easily and quickly get more information including prices, please speak to one of our live chat advisors online or you can contact us.

Can I upgrade my room?Can I upgrade my room?

Some of our hotels offer the option to upgrade your room and you can easily do this online.

If you’ve not yet booked, you will be presented with all available room options as you go through the booking online and where multiple options are presented, you may select the room type you would like.

If you have already booked, you can log in to Manage My Booking and if upgraded rooms are available, you will find these under the Room Details section.

Can you help me arrange an overnight hotel stay at the airport?Can you help me arrange an overnight hotel stay at the airport?

We work in partnership with Holiday Extras who offer a fantastic range of airport hotels. In addition, you can receive an exclusive 10% discount.

To book, simply visit Holiday Extras or call them on 0800 093 5431.

Can you help me with my travel if I book a UK holiday?Can you help me with my travel if I book a UK holiday?

If you are booking one of our UK holidays, we can arrange coach travel with National Express or book rail tickets for you for an extra charge.

You can check coach times at National Express and rail times by visiting National Rail. Although our travel team will book the most suitable time, if you do have a request we can certainly note that down for you.

If you are booking rail or coach travel through us, please note that you will need to make your own way from the local station to the hotel.

You might also wish to book our VIP Private Car Service which is an extra £1.75 per mile. If you'd like to add any travel to your UK holiday booking please contact us.

How can I pay for excursions?How can I pay for excursions?

Optional excursions are bookable in resort. On most occasions, you may pay by any Visa or Mastercard credit card or by local currency but this will differ depending on where you are going.

We’ll send you a detailed itinerary about 10 weeks before you go with specific details on how you can pay for excursions.

On some holidays, we also now offer pre-bookable excursions. To see if any of the excursions on your holiday can be booked in advance please log in to Manage My Booking.

For Ocean Cruises on board Saga ships, we’ll send you details of your excursions around 6-8 weeks before you go and you can also pre-book your excursions on Manage My Booking.


Can I take liquids on the plane?Can I take liquids on the plane?

There are restrictions on how much liquid you are allowed to take onboard an aircraft. Please refer to the gov.uk website for a full list of the restrictions in place.

Can I check in online?Can I check in online?

If you are travelling in economy cabin on a standard holiday option then you will generally be flying as part of Saga pre-allocated group of seating and online check-in will only be available with a limited number of airlines. If you have upgraded your flight arrangements then you will be able to check-in line where the airline operator of your flights offers this facility.

If you are traveling with British Airways or Virgin Atlantic , you can check in for your flight here.

Europe - 0800 300 600

Long haul - 0800 504 555

River cruise - 0800 506 066

Ocean cruise - 0800 504 505

UK - 0800 056 5115

Email: reservations@saga.co.uk

Do I need to supply Advanced Passenger Information?Do I need to supply Advanced Passenger Information?

Some airlines may require Advanced Passenger Information but we'll let you know if we need any more details from you either at the time of booking or we'll contact you after booking to request these details.

Don't forget that you can update your details online through our Manage My Booking service.

If I'm on a domestic flight, will my luggage go all the way to my final destination?If I'm on a domestic flight, will my luggage go all the way to my final destination?

Unfortunately not all international carriers have agreements with domestic airlines to transfer your luggage all the way to your final destination but we'll try to arrange this for you wherever possible. 

Will food be served on my flight?Will food be served on my flight?

Meals are included on all Longhaul flights offered by Saga.

On many of our European and North Africa flights, meals are not included but are available for purchase onboard.

If meals are not included then this will be advised at time of booking. 

What is my luggage allowance?What is my luggage allowance?

As each airline has different weight restrictions for luggage, we're unable to give that information here, but it will be confirmed on your final flight ticket. 

Can I pre-book my seat?Can I pre-book my seat?

If you are travelling in economy cabin on a standard holiday option then you will generally be flying as part of Saga pre-allocated group of seating and you will be unable to pre book seating.

What can I take in my hand luggage?What can I take in my hand luggage?

Restrictions are in place on what items you can take in your hand luggage and your hold luggage. Details of what can be packed in your hand luggage can be found here.

What time do I need to check in for my flight?What time do I need to check in for my flight?

For European holidays, you should check in no later than 2 hours before your flight is due to depart. If you’re travelling to a long haul destination, this is increased to 3 hours.

Domestic flights within the UK require you to check in at least 1 hour before your departure time.

Don’t worry if you forget this as the check-in time will be printed in your final travel documents which are sent a few weeks before your holiday!


Which terminal will I be flying from?Which terminal will I be flying from?

You will find details of your departure and arrival terminal on your final travel documents which we'll send a few weeks before departure.

If you are planning to book an airport hotel, lounge or parking, our partners Holiday Extras can work this out from your flight numbers when you book. Your flight numbers will be printed on your holiday confirmation and you can find them if you log in to Manage My Booking.

To book with Holiday Extras, simply visit their website or call them on 0800 093 5431.

Will there be a Saga representative at the airport?Will there be a Saga representative at the airport?

From 1st April 2016 we will cease our airport representation service. Whilst this means that you will not see a Saga Airport Representative at your UK airport you will still be met at your destination airport. If you experience any difficulties on the day you travel, please call our Duty Office team who are available 24 hours a day, 365 days a year and they'll be very happy to help.

If you have Saga's car service included in your holiday and have any queries on the day of travel, please contact them on 01293 450570.

Can I buy gift vouchers online?Can I buy gift vouchers online?

No it is not possible to buy gift vouchers online.

Whether it's a retirement gift, wedding anniversary present or just a little thank you for someone, our gift vouchers can be used towards any Saga cruise or holiday.

Best of all, you can choose the exact amount you want to give.

Simply send a cheque, made payable to ST&H Limited for the amount you require together with a covering note explaining who the vouchers are for and where you'd like them sent and post it to:

Accounts Department
ST&H Limited
Enbrook Park
Folkestone
Kent
CT20 3SE

Is there a loyalty scheme?Is there a loyalty scheme?

There are many benefits to being a Saga customer including exclusive offers and savings with some of our partner companies. These can be viewed here.

The official loyalty club we have is for those who frequently cruise with Saga who then become members of our Britannia Club.

Where can I find details of Saga's booking conditions?Where can I find details of Saga's booking conditions?

You will receive a copy of our booking conditions with your holiday confirmation but if you have not yet booked or have booked but need another copy, they can be found here.

Where can I get the latest brochures?Where can I get the latest brochures?

You can both view our brochures online and order a copy in the post here.

If ordering by post, simply select the brochure or brochures you would like and they will appear in the top left of the screen. Once you have chosen all the ones you would like, just enter your delivery details and they’ll be on their way!

How old do I need to be to travel with Saga?How old do I need to be to travel with Saga?

We’ve been creating holidays and cruises exclusively for over 50s for more than 60 years, with incredible destinations, memorable experiences and fantastic value at the heart of what we do.

From relaxing hotel stays and scenic river cruises, to cultural escorted tours and memorable ocean cruises, our varied collection is a perfect choice for anyone over 50 (a travelling companion can be over 40).

Are airport to hotel transfers included?Are airport to hotel transfers included?

On all of our standard holidays we include return airport to hotel transfers so you do not need to arrange a thing!

You will be met at the airport after you have been through baggage reclaim and escorted to your vehicle. Usually you’ll be taken directly from the airport to your accommodation so there isn’t the inconvenience of dropping off other holiday makers along the way.

If you are making your own flight arrangements then you’ll need to arrange your own travel to and from the airport.

Do I need to renew my passport?Do I need to renew my passport?

We do advise that you should have a minimum of six months left on your passport from when you return back to the UK. If you have less than this, we recommend that you renew it.

If you have a British Passport, and renew it early, then any time left on your existing passport will be added to your new one - up to a maximum of 9 months.

The holiday I've booked is no longer offered online - is there a problem?The holiday I've booked is no longer offered online - is there a problem?

If you can't find the holiday or date you have booked online, please do not worry. This is normally because there is no longer any space left on it, therefore we do not advertise it online anymore or sometimes it might be due to limited spaces left or other factors.

Of course, if there were any issues with your booking then we would get in touch to let you know so please relax and look forward to your holiday!

What financial protection do I have?What financial protection do I have?

Saga Holidays and Saga Shipping are both members of ABTA and we hold an Air Travel Organiser's License (ATOL). Full details of how you are protected can be found here.

What's the difference between an Essential, Signature and Signature plus holiday?What's the difference between an Essential, Signature and Signature plus holiday?

To offer more flexibility, some of our holidays now offer you the choice between an Essential, Signature and Signature plus package.

Each option has different inclusions. Full details can be found here.

Still having trouble?Still having trouble?

Speak to a live chat adviser using the orange Chat Now button to the right of the screen.

How do I book my holiday?How do I book my holiday?

You can book online any time day or night, or you can call our Travel Consultants between 9am and 7pm during the week, or 9am to 5pm at weekends.

All calls are free and if you're not certain about any of the details, our knowledgable consultants will happily answer your questions!

Europe - 0800 096 0078

Long haul - 0800 096 0078

River cruise - 0800 096 0085

Ocean cruise - 0800 096 0079

UK - 0800 096 0085 

To book you'll need the following information for each member of your party:

Full name 
Date of birth 
Home address 
Contact number 
Passport number 
Emergency contact details

If you're taking the optional travel insurance and additional cancellation rights, we'll require your medical history too.

Can I see a copy of the holiday itinerary before I book?Can I see a copy of the holiday itinerary before I book?

We usually only send a full itinerary once you've made a booking, and this will arrive around ten weeks before you depart.

You can view itineraries on our website or it may be possible to send you an itinerary before you've booked - our Travel Consultants will be able to let you know if there is one available.

Still having trouble?Still having trouble?

Speak to a live chat adviser using the orange Chat Now button to the right of the screen.

Can I book from outside of the UK?Can I book from outside of the UK?

You are very welcome to book a Saga holiday if you live outside of the UK.

You won’t be able to book online but our Travel Advisors will be able to assist you with your holiday plans, whether you’d prefer to start your holiday with the rest of the group and fly from the UK or if you’d rather arrange your own flights directly from your country of residence to your destination. 

You can get in touch with an advisor using Live Chat which you’ll find at the right hand side of this web page or you can find our e-mail addresses and telephone numbers on our contact us.

Please note that as we’re unable to offer the optional travel insurance to anybody living outside of the UK, you will need to obtain suitable travel insurance to sufficiently cover all of your travel plans.


How do I know which meals are included?How do I know which meals are included?

Our hotels are typically all-inclusive (where all of your meals as well as soft drinks and local beers, wines and spirits will be included at set times of the day).

They are also full board, with all breakfasts, lunches and evening meals included.

And they are half board, with breakfasts and evening meals included.

What quality can I expect from Saga?What quality can I expect from Saga?

As accommodation ratings vary from country to country, we show both the star rating of a property and our own Q-rating based on the variety of food, facilities and standard of rooms. QQQQQ represents the finest, while Q+ hotels offer something a little extra - perhaps a great location or outstanding service. Similarly, river cruise ships are given their own anchor rating, from five anchors awarded for the finest ships, to one anchor for those with more basic facilities.

Where can I find details about a hotel?Where can I find details about a hotel?

If you’re searching for your perfect holiday, you can find hotel and amenity information on the holiday details pages.

If you have already booked, you can log in to Manage My Booking and find all of this information also under the holiday details section of your booking.

Don’t forget, you can always speak to a live chat adviser as well if you need any additional information.

What are the health and safety standards?What are the health and safety standards?

All properties used by Saga are subject to our own health and safety standard assessments.

These are usually more stringent than the local requirements and this ensures that we can provide the safest holidays possible.

All of our hotels are assessed prior to our first departure so please rest assured that you are in the safest possible hands.

Is food provided if I am arriving late at the hotel?Is food provided if I am arriving late at the hotel?

If you are booked on a late flight or your journey is delayed so you arrive late at the hotel, we will make every effort to arrange food for you when you arrive, even if it’s simply a cold platter.

Where can I find the address and telephone number for my hotel?Where can I find the address and telephone number for my hotel?

You can find this on the detailed itinerary we will send you around 10 weeks before you depart so you will have the details in good time to pass on to friends and family should you wish to.

When should I check-in at the hotel?When should I check-in at the hotel?

If you are making your own way to the hotel, we would advise you to check in after 2pm to ensure that your room is ready for you.

I can't login to Manage My BookingI can't login to Manage My Booking

To login, you will need your booking number which can be found on your documents. You will also be asked to enter your surname and date of birth. Please note that only the lead passenger may log in to Manage My Booking.

If you are having issues with logging in, please check that the details you are entering match those on your documents and if we need to change anything or you are still having issues, please contact us.

Still need help?Still need help?

Our friendly live chat advisers will be able to assist you. Just click the Chat Now button at the side of each page to connect to one.

How do I access Manage My Booking?How do I access Manage My Booking?

It's easy! Simply visit Manage My Booking to access the login page. You'll also find a Manage My Booking link at the top of each page on the Saga Holidays website. To log in, you will need to enter your booking number, surname and date of birth. Please note that only the lead passenger may log in to Manage My Booking.

You can also download the Saga App which is perfect for viewing your booking details on the go using a smartphone or tablet. You can download this free from the Apple App Store or Google Play.

What can I do on Manage My Booking?What can I do on Manage My Booking?

Manage My Booking has lots of useful features such as the ability to pay online and update your details, book excursions where applicable, book our VIP door-to-door car service and view your itinerary, room or cabin and flight details. Try it for yourself by logging in.

How much deposit will I have to pay?How much deposit will I have to pay?

Secure your river cruise, Europe and Mediterranean or Worldwide holiday for just £99 per person. But hurry, you'll need to book before June 30, 2017.

After this date the deposit required will return to our standard deposit amounts listed below:

£60 per person for UK holidays (plus £8.50 per person if you require our optional travel insurance and additional cancellation rights).

£150 for Europe and Mediterranean holidays and river cruises or 10% of the holiday cost per person, whichever is the greater.

£175 for worldwide holidays or 10% of the holiday cost per person, whichever is the greater.

For ocean cruises we require £200 per person or 15% of the cost of the holiday, whichever is greater, up to a maximum of £1,000 per person.

 

Certain holidays may require a higher deposit or full payment. We will advise you at the time of booking.

Do you add any extra fees to payments?Do you add any extra fees to payments?

You can pay with any debit card for no extra charge at all.

Credit card payments will incur a fee of 2% or 1% if using a Saga Platinum credit card.

If you've already booked, don't forget that you can easily and securely pay online through Manage My Booking.

Cheques are subject to a £3 administration charge and should be made payable to Saga Holidays, with your name, address, booking reference written on the back.

Send to Saga Holidays, Enbrook Park, Folkestone, Kent CT20 3SE.

I am waiting for a refund. When can I expect it?I am waiting for a refund. When can I expect it?

We'll process a refund within 48 hours of updating your booking, however please note that if we are returning your money to a credit or debit card, it can take up to 10 working days to appear in your account. If you have still not received the funds after this time, please contact us.

Where can I find details of what I've paid?Where can I find details of what I've paid?

If you log in to Manage My Booking, you will see a payment history section where you can see what you have paid so far and when. This will also show you if you have an outstanding balance.

Where can I see how much more I have left to pay?Where can I see how much more I have left to pay?

If you log in to Manage My Booking, you will see a payment history section where you can see what you have paid so far and when. This will also show you if you have an outstanding balance.

Can I pay by bank transfer?Can I pay by bank transfer?

If you would prefer to pay by bank transfer, you may do so using the following details:

  • Bank: Natwest
  • Sort code: 52 41 42
  • Account no: 58927980

Overseas customers also need the following information to pay by bank transfer:

  • Swift/BIC reference: NWBK GB2L
  • IBAN: GB71 NWBK 5241 4258 9279 80

I have a voucher - how do I use it?I have a voucher - how do I use it?

Once you have booked, simply send your voucher with your booking reference number noted on it to:

The Saga Building, Enbrook Park, Folkestone, Kent, CT20 3SE

Please note that vouchers can't be accepted for deposit payments but you can use them towards the final balance.

How do I pay my balance?How do I pay my balance?

You can easily and securely pay online by logging in to Manage My Booking. You can pay with any debit card for no extra charge at all.

Please note that credit card payments will incur a fee of 2% or 1% if using a Saga Platinum credit card. Cheques are subject to a £3 administration charge and should be made payable to Saga Holidays, with your name, address, booking reference written on the back.

Please send to Saga Holidays, Enbrook Park, Folkestone, Kent CT20 3SE.

What's included in the cost of my holiday?What's included in the cost of my holiday?

Lots of extras that you would typically pay more for with other travel companies!

For example, all of our overseas holidays include:

  • Return economy flights (where applicable)
  • All airport taxes, fees and charges (where applicable)
  • The services of a Saga representative, as stated on the holiday pages
  • Accommodation and meals as described in the brochure
  • Porterage of luggage at your accommodation
  • Return transfers exclusively for Saga customers and direct to your accommodation
  • A visa, if required, if you are a full British Citizen or resident in the UK
  • Return travel from your home to the airport on all long-haul holidays only

Plus on Stay holidays we include:

  • A welcome drink reception and special Saga dinner
  • Fruit and water in your room on arrival
  • The services of a Saga representative, as stated on the holiday pages
  • Excursions, entertainment and activities as detailed in the brochure

And on our tours you can also get:

  • The services of an expert Saga tour manager
  • All tour travel and included excursions (as described)
  • Cruise ship facilities and hotel accommodation as described
  • Port taxes, where applicable

What if the prices goes up after I've booked?What if the prices goes up after I've booked?

Once you have booked we will not add any additional cost to your holiday unless you choose to add any extras. This is regardless of what happens to fuel prices, exchange rates or any other factors that might influence the holiday cost so you can sit back and look forward to your holiday without the worry of paying more!

Why was the price different from the brochure?Why was the price different from the brochure?

Our holidays and the prices at which they are advertised are based on flight availability and a limited number of specially negotiated prices at the time of going to print; they are always subject to availability.

Once we have sold out of our allocation of flight seats, we still offer you the opportunity to book your holiday by buying extra seats directly from the airline for which there can sometimes be an additional cost. The same applies if we have sold out of our contracted rooms at a hotel—where possible we will book you into an upgraded room type for an extra charge. Your total price will be confirmed to you before your booking is confirmed.

In addition, holiday prices can be influenced by a number of factors outside of our control such as flight taxes, exchange rates, suppliers’ costs and economic trends. Don’t forget though that once you have booked, we guarantee not to increase the price of your holiday regardless of these factors unless you choose to change anything.

Will there be any extra charges?Will there be any extra charges?

You will have the choice to add extras to your package such as room or flight upgrades and travel for a charge.

At times, extra charges may be applicable due to availability if we have sold out of our standard allocation of flight seats or rooms and are buying additional spaces but you will be advised at the time of booking.

Once you have booked we will not add any additional cost to your holiday unless you choose to add any extras.

Are there laundry facilities onboard?Are there laundry facilities onboard?

Onboard both Saga Sapphire and Saga Pearl II you will find a self-service launderette equipped with everything you'll need.

Alternatively, you may wish to use our onboard laundry service for a charge instead. A price list can be found in your cabin.

How many formal nights can I expect on my cruise?How many formal nights can I expect on my cruise?

Not all cruises will have formal nights but generally you can expect 1-2 for every seven nights spent onboard. On formal nights, it is impossible to overdress! A glamorous long dress and sequined shrug or pashmina are perfect partners for an elegant champagne dinner and a tuxedo and box tie are the ultimate in sophistication (although a dark suit or dinner jacket would also be just fine!).

How can I tell where my cabin will be?How can I tell where my cabin will be?

You can look at the deck plans for your chosen ship online- either select the relevant ocean cruise ship.

You can view river ship deck plans by clicking on the 'Ship' tab on the relevant river cruise page.

Who will the Captain be?Who will the Captain be?

Our Captains are integral to the Saga cruise experience. Discover more about each Captain and see which upcoming cruises they will be leading in the Meet our Captains section.

Why hasn't the Captain's Blog been updated?Why hasn't the Captain's Blog been updated?

The Captain's Blogs provide a fascinating insight into life onboard and whilst our Captains will endeavor to update these as frequently as they can, it might not always be possible to add a new entry daily. Keep checking back though - their next exciting entry will soon appear!

Is there wi-fi or internet access onboard?Is there wi-fi or internet access onboard?

Yes there is and best of all, it's free of charge!

How do your discounts work?How do your discounts work?

On all Saga cruises we set aside a number of cabins within each grade at a discounted fare, with the highest discount of 35% available on selected grades. These cabins are sold on a first come, first served basis. As cabins are sold, the discount begins to reduce and continues to reduce until those selected cabins are sold. The means that the earlier you book, the higher the chance of securing a greater discount. You'll find the latest prices on the website.

Please note that during busy periods for booking holidays, the early booking discounts can reduce rapidly. When promoting new cruises for the first time, we contact customers on our advance registration list first, allowing them to secure the cabin of their choice and benefit from the best savings.

What are Inside/Outside Guarantees?What are Inside/Outside Guarantees?

The traditional way to book a cruise is to reserve your cabin number at the time of booking. However, if you've decided what type of cabin you want but don't have a preference for a particular cabin or bed configuration then our Inside/Outside Guarantees could be good for you.

You are guaranteed the minimum grade cabin in the category shown, just not the specific cabin. This will be allocated to you later on, sometimes as you embark the ship. If you choose not to accept your allocated cabin, which could be located anywhere on the ship, this is treated as a cancellation.

There is a chance you could be upgraded although this is subject to cabin availability and in no way forms part of this offer. Please note that twin cabins may have two single beds or one double bed.

Can I pre-book my shore excursions?Can I pre-book my shore excursions?

We will send you excursion information around 6-8 weeks before departure along with prices so you can plan and book your trips ashore in advance. You will be able to do this by logging in to Manage My Booking.

Whilst we would advise you to pre-book your excursions due to limited availability, it is also possible to arrange these onboard through the Travel and Tours office if you want to make any extra plans last minute.

Do I have to pay extra to dine in one of the speciality restaurants?Do I have to pay extra to dine in one of the speciality restaurants?

There are a choice of dining venues on both Saga Sapphire and Saga Pearl II and best of all, there is no extra charge for dining in any of them.

What is the tipping policy onboard?What is the tipping policy onboard?

Gratuities and service charges are all included in the price of your Saga cruise so you do not need to budget for these once you get onboard.

Are your cruises suitable for single travellers?Are your cruises suitable for single travellers?

There are many reasons why cruising with Saga is a fantastic way to travel for solo travellers, from the small vessels with their sociable and friendly atmosphere to the spacious cabins, fantastic value and onboard activities exclusively for our solo travellers. For full details of how we cater for solo travellers please visit our Singles Cruising section.

Britannia Club Loyalty SchemeBritannia Club Loyalty Scheme

To reward loyalty, anybody who sails on a Saga ship for more than 35 nights will gain free membership to the Britannia Club, which brings with it a whole host of added benefits. This includes welcome bubbly in your cabin, cocktail parties, a regular newsletter, dedicated booking line and exclusive discounts on selected cruises. Visit our Britannia Club section for full details.

Can you cater for special diets?Can you cater for special diets?

Fine dining is an integral part of the cruising experience and we can cater for most dietary needs as long as you let us know in advance. You can make us aware of your requirements at the time of booking or if you have already booked, please contact us.

Where can I find details of the ship?Where can I find details of the ship?

For information about our ships, including details about dining, activities, cabins and a virtual tour, visit Saga Sapphire or Saga Pearl II.

If you've already booked a cruise you can also see ship details through Manage My Booking.

Can an airline refuse to allow me to fly if I am disabled or have reduced mobility?Can an airline refuse to allow me to fly if I am disabled or have reduced mobility?

Under EU law, airlines can only refuse to carry persons on the grounds of disability or reduced mobility in order to meet applicable safety requirements or if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible.

If you would like to know the safety rules and restrictions that apply to your flight please contact us. Alternatively you will be able to find it on the applicable airline's website.

I may need some help getting around the airport, what do I need to do?I may need some help getting around the airport, what do I need to do?

If you require assistance at the airport you can book this when you book your holiday.

If you have already booked, simply contact our After Sales team who will be able to help.

Europe - 0800 300 600

Long haul - 0800 504 555

River cruise - 0800 506 066

Ocean cruise - 0800 504 505

UK - 0800 056 5115

Email: reservations@saga.co.uk

How do I know if a holiday is suitable for me?How do I know if a holiday is suitable for me?

We have hundreds of holidays worldwide, spanning everything from all-inclusive resorts to intrepid trekking holidays.

To help give you a better idea of what to expect, each of our holidays falls in to one of four categories and for our more active trips we’ve given them a rating too.

Read about our holiday styles.

If you are in any doubt about the suitability of any of our holidays, look out for the Chat Now button at the side of each page on the website. With this you can speak to one of our helpful advisers who will be happy to help.

You might also wish to contact us by telephone.

Can I add a special request?Can I add a special request?

If you have any special requirements or need to add a special request to your booking, our After Sales team should be able to help...

  • Europe - 0800 300 600
  • Long haul - 0800 504 555
  • River cruise - 0800 506 066
  • Ocean cruise - 0800 504 505
  • UK - 0800 056 5115

Email: reservations@saga.co.uk

Do I need to get travel insurance?Do I need to get travel insurance?

Travel insurance is a condition of booking for all overseas holidays and cruises so you do need to ensure that you have comprehensive travel insurance cover sufficient for your holiday. You may choose to include the optional travel insurance - provided by Cigna Insurance Services (Europe) Limited - and additional cancellation rights (not available on Essential packages).

A summary of cover can be found here.

The cover is only available to permanent residents of the UK and may not be available on certain special offers. Where cover is not available on selected holiday offers this will be made clear on the holiday details page on the website.

Should the policy not meet your requirements you can choose to remove the optional travel insurance and additional cancellation rights either at the time of booking or at any time before your departure and buy an alternative travel insurance policy. A reduction on the holiday price will apply.

How can I update my medical conditions?How can I update my medical conditions?

If you have taken the optional travel insurance and additional cancellation rights, it is important that you make us aware of any changes to your health at the earliest opportunity as we may need to re-screen you. Please contact our after-sales team to let them know of any updates to your health:

 

European holidays - 0800 300 600

Long Haul holidays - 0800 504 555

UK holidays - 0800 056 5115

River Cruises - 0800 50 60 66

Ocean Cruises - 0800 504 505

Cruising with other cruise line - 0800 302 9750

Special Interest holidays - 0800 096 0084

Do I need a European Health Insurance Card (EHIC)?Do I need a European Health Insurance Card (EHIC)?

If you are a UK resident, a European Health Insurance Card (EHIC) will enable you to access state provided healthcare in European Economic Area countries and Switzerland at a reduced cost or sometimes for free.

You should take an EHIC with you and as some countries require you to show your EHIC before treatment is provided, remember to keep it with you at all times.

The EHIC is not a replacement for travel insurance - you still need to ensure that you have a valid travel insurance policy.

The EHIC is a free service and applying online is easy. Just visit the EHIC website to apply. The card will normally arrive within 7 days. 

Please note that if you have taken the optional insurance and additional cancellation rights and the costs of your medical claim are reduced by the use of the EHIC card, the excess of £70 under the section ‘Medical and associated expenses’ will be waived.

What do I do if I need to make a claimWhat do I do if I need to make a claim

If you have taken the optional travel insurance and additional cancellation rights, claims can be made by calling Cigna Insurance Services (Europe) Limited.

For medical assistance claims please call (+44) 20 8763 4877.

For all other claims call 01752 273351 from the UK or (+44) 01752 273351 from abroad.

For Legal expenses please call 0800 027 1344 from the UK or (+44) 1303 774195 from abroad, 24 hours a day, 365 days a year.

Saga Car ServiceSaga Car Service

For the ultimate hassle-free start and end to your holiday, why not book Saga’s door-to-door car service? A driver will pick you up from home and take you to the airport then will be waiting at the airport when you land back in the UK ready to drop you off back home.

We’ll take care of all the arrangements and you can have complete peace of mind that if anything changes such as flight times, we will re-arrange the door-to-door car service accordingly.

What’s more, this service is included in the price of all long-haul holidays (excluding Egypt) and on ocean cruises if you live within 250 miles of the port (additional miles can be purchased if needed).

For other holiday types, you can book the service as an optional extra for £1.60 per mile for a shared car where you may share all or part of the journey with other Saga customers or £1.85 per mile for a private car where you get the vehicle all to yourself!

If you’ve already booked your holiday, you can book the car service or get a quote by logging into Manage My Booking or you may contact us.

When will I know what time I'm being picked up?When will I know what time I'm being picked up?

If you have booked our VIP Travel Service then we will let you know what time you will be picked up in your final travel documents which we'll send a couple of weeks before you go.

Where do I meet my driver at the airport?Where do I meet my driver at the airport?

If you've booked our VIP Travel Service, the driver will be waiting in the arrivals area holding up a card with your name on so should be easy to spot!

How can I book Saga's car service?How can I book Saga's car service?

After you have booked, you can add our fantastic car service to take you to your departure airport or port and return you home again at the end by logging on to Manage My Booking and selecting UK Travel Service from the menu.

My car hasn't turned upMy car hasn't turned up

Please contact 01293 450570 which is open 24 hours a day, 365 days a year if your car has not arrived.

Am I entitled to the VIP Car Service?Am I entitled to the VIP Car Service?

All of our long-haul holidays (excluding Egypt) include our special VIP door-to-door travel service and on ocean cruises you are entitled to up to 250 miles each way included in your price. Additional miles can be purchased if necessary. From time to time we may also introduce special offers whereby the car service is included on selected European holidays.

If you holiday does not include the VIP car service, you may still book it as an optional extra. Please note that we are only able to offer the private car service on UK holidays.

You'll be advised in the holiday details if a holiday is entitled to included travel. Alternatively please visit Manage My Booking if you have already booked your holiday.

How much luggage can I take if I've booked Saga's car service?How much luggage can I take if I've booked Saga's car service?

We do request that you let us know if you are planning to take more than one large suitcase per person so we can ensure we arrange a vehicle large enough to comfortably accommodate. Please contact us if you are planning to take more luggage.

What type of vehicle can I expect?What type of vehicle can I expect?

We use executive cars for up to two people and MPV's for more than two people to ensure a comfortable journey. The type of car arranged for you can be found in your final travel documents alongside your pick-up time.

Will there be regular comfort stops?Will there be regular comfort stops?

This is dependent on the length of your journey however your driver will discuss this with you when they collect you and will plan in any comfort stops.

If I book the shared car service, how far might I have to go to pick somebody else up?If I book the shared car service, how far might I have to go to pick somebody else up?

If you have a shared car and your journey is under 100 miles, the maximum deviation we will make is 30 minutes. If the distance you are travelling is over 100 miles, this may be up to an hour.

How many people will there be in the vehicle?How many people will there be in the vehicle?

You could be sharing the journey with up to three or (very occasionally) five other Saga passengers in one of our larger MPVs, so there'll always be room for you to stretch out and store your luggage.

How can I let you know if I have a complaint about a holiday I have returned from?How can I let you know if I have a complaint about a holiday I have returned from?

We work very hard to ensure that our holidays go smoothly but if things did not quite go according to plan, please let us know by contacting our Customer Relations team.

I've lost some property - what should I do?I've lost some property - what should I do?

If you give us a call we'll make every effort to locate any items you may have left behind.

However, if we can't trace it then you would need to make a claim.

Details for how to make a claim can be found in the insurance policy booklet that was sent with your booking confirmation.

How can I leave feedback about my holiday?How can I leave feedback about my holiday?

If you provide us with an e-mail address before you go on holiday, we will e-mail you when you return with a link to a holiday questionnaire you can fill in online. If you have misplaced this e-mail, just log in to Manage My Booking and you can retrieve the questionnaire from there.

If we do not have an e-mail address for you then you will be provided with a paper questionnaire.

What happens if my luggage is lost or damaged?What happens if my luggage is lost or damaged?

You'll need to report this to the airline or baggage handler and fill out the property irregularity report (PIR).

The references provided on this report will enable the luggage to be tracked if missing, or allow you to make a claim to the airline for any damage caused. Please be aware that airlines won't accept responsibility for damage that's not reported to them while you're still at the airport.

How can I contact some friends I made on my holiday?How can I contact some friends I made on my holiday?

It's great to stay in touch with new friends you made on holiday so we will do our very best to get you in touch with them. We aren't able to provide you with any of their details however you may request that we pass your details on to them in order that they can then contact you. To do this, please e-mail Customer Relations with as many details as possible.

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