We were sad to learn that Thomas Cook, an integral part of the British High Street, ceased trading on September 23, 2019.
This news has undoubtedly caused disruption to thousands of holidaymakers as well as a number of our guests, and our team are reviewing all affected Saga holidays.
For Saga guests who are currently on holiday
If you were due to travel home on a Thomas Cook flight, please don’t worry.
The Civil Aviation Authority (CAA) have been doing a fantastic job repatriating all customers who were due to fly with Thomas Cook. All customers due home so far have been repatriated, although in some cases at different times and in a small number of instances to a different UK airport. Rest assured in these instances, any guests affected will be taken back to their original point of departure once back in the UK.
If you are due home after 6th October, we are finalising all arrangements now and your new flight details will be provided by your resort team in the next few days.
For guests who departed from 23rd September, in most cases you will have been provided with your new return flight details, we will update the small number who were given outbound flight information only, through your resort representatives in the coming days.
Your Saga Host or Tour Manager will be on hand to provide further information as soon as it is available, and we’d like to thank you for your patience.
For Saga guests whose upcoming holiday includes Thomas Cook flights
Some of our holidays include Thomas Cook flights. We’re currently contacting all affected customers who are due to travel, prioritising those travelling in the next seven days, and then by earliest departure date.
For Saga guests who have booked through Thomas Cook Travel Shop
Please rest assured that your booking with us will still go ahead, and we will contact you very soon.
Let us get your holiday plans back on track
If you have been affected by Thomas Cook’s closure, we can help get your holiday plans back on track.
You can explore our range of holidays online, visit your local travel agent, or call our knowledgeable UK-based team on the freephone number below.
As all of our holidays and cruises are protected by ABTA and ATOL, we’d like to reassure you that you can book with the peace of mind that your money is protected. Our in-resort staff are also available throughout your holiday and are supported 24 hours a day by our UK team.
If you do have any questions, please get in touch on 0800 300 600 9am-6pm Monday to Friday, and 9am-5pm Saturday
Updated 12:00 September 27, 2019