Saga's Reassurance Promise
It’ll soon be time to stop dreaming of your next adventure and travel again with us, and we can’t wait to welcome you back on our holidays and river cruises. The world may be changing, but at Saga we are still determined to create amazing experiences for all our guests who are dreaming of travelling with us again soon. And even though the landscape of travel is continually changing, your safety and that of our colleagues will always be of paramount importance.
Saga’s Reassurance Promise has been created to make sure you feel safe and secure when you choose a holiday or river cruise with us. Even though travel is on pause for the moment, we want you to feel confident planning your next adventure with us.
We also want to reassure you that, even though there may be small differences to the way we travel, it will not impact on the overall experience. From ensuring we have a safe and clean environment throughout, to adhering to social distancing measures, we will continually monitor the situation to make sure you have a hassle-free holiday.
Our Reassurance Promise includes:
We’ve got you covered
Our included travel insurance on all overseas holidays includes up to £5m emergency medical and repatriation cover for a variety of medical conditions, including coronavirus*.
Our flexible cancellation cover is there should you need to cancel due to a variety of medical conditions, including coronavirus, prior to departure*.
Your money is 100% protected
All guests travelling on flight-inclusive holidays will be 100% financially protected, as your money will be held in a separate Trust account^.
Amend your holiday for free
Book your holiday by February 28, 2021 and you can amend at no additional cost if you wish to change your holiday plans**.
The steps we're taking to safeguard your holiday
At Saga, the health and safety of our guests has always been of paramount importance. Our highly trained Health and Safety team, in partnership with our external Health and Safety partner, have already started liaising with our hoteliers to ensure that every precaution is taken to ensure your chosen holiday can operate as smoothly as possible.
Nearly 70 years in the business
With a multitude of awards to our name, we are the over-50s holiday specialists and are unwavering in our efforts to still provide fantastic travel experiences. Alongside our excellent customer care, we are determined to use our 70 years’ experience to curate and offer the very best holidays and river cruises, alongside keeping all our guests safe, well and happy. Rest assured we are continually monitoring the situation and will amend our procedures as needed.
*Underwritten by Great Lakes. Subject to medical screening, and a price reduction if insurance is not required. Pre departure cancellation cover is provided by Saga, and only available when taking the included optional insurance. Please see booking conditions for details.
^This excludes UK breaks and no-fly holidays/river cruises which will still be 100% ABTA protected. If Saga has to cancel your holiday, you will get a no-quibble case refund within 14 days.
**This is a temporary change to our standard booking conditions. Valid on new bookings made before February 28, 2021 for holidays departing before December 31, 2021. Holiday is amendable up until 60 days before departure. Any third party charges incurred would still be charged e.g. certain air tickets. If the alternative holiday or departure is more expensive than the original booking, you will be responsible for the difference in price. We will refund the difference in price if alternative holiday or departure is lower than the original booking.