Saga's Reassurance Promise
It’ll soon be time to stop dreaming of your next adventure and travel again with us, and we can’t wait to welcome you back on our holidays and river cruises. The world may be changing, but at Saga we are still determined to create amazing experiences for all our guests who are dreaming of travelling with us again soon. And even though the landscape of travel is continually changing, your safety and that of our colleagues will always be of paramount importance.
Saga’s Reassurance Promise has been created to make sure you feel safe and secure when you choose a holiday or river cruise with us. Even though travel is on pause for the moment, we want you to feel confident planning your next adventure with us.
We also want to reassure you that, even though there may be small differences to the way we travel, it will not impact on the overall experience. From ensuring we have a safe and clean environment throughout, to adhering to social distancing measures, we will continually monitor the situation to make sure you have a hassle-free holiday.
Our Reassurance Promise includes:
We’ve got you covered
Our included travel insurance on all overseas holidays includes up to £5m emergency medical and repatriation cover for coronavirus.
Underwritten by Great Lakes. Subject to medical screening, and a price reduction if insurance not required.
Our flexible cancellation cover is there should you need to cancel due to coronavirus medical conditions prior to departure.
Pre-departure cancellation cover is provided by Saga, and only available when taking the included optional insurance.
Amend your holiday for free
We understand you may want to change your holiday plans. So we're waiving our normal amendment fee, giving you the flexibility to travel when you’re ready.
The steps we're taking to safeguard your holiday
At Saga, the health and safety of our guests has always been of paramount importance. Our highly trained Health and Safety team, in partnership with our external Health and Safety partner, have already started liaising with our hoteliers to ensure that every precaution is taken to ensure your chosen holiday can operate as smoothly as possible.
Nearly 70 years in the business
With a multitude of awards to our name, we are the over-50s holiday specialists and are unwavering in our efforts to still provide fantastic travel experiences. Alongside our excellent customer care, we are determined to use our 70 years’ experience to curate and offer the very best holidays and river cruises, alongside keeping all our guests safe, well and happy. Rest assured we are continually monitoring the situation and will amend our procedures as needed.
**This is a temporary change to our standard terms and conditions to all bookings up to 31 Dec, 2020. From 1 Jan, 2021, normal cancellations terms and conditions will apply. Any third party charges incurred would still be applicable. If the alternative holiday or departure is more expensive than the original booking, you will be responsible for the difference in price. We will also refund the difference in price if the alternative holiday or departure is lower than the original booking.