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How we can help you with your plans and ensure an enjoyable holiday or cruise

If you have any mobility restrictions, disabilities or medical needs, you'll find the information you need here.

It's important to check the suitability of any holiday before you book. Our Travel Advisors will be happy to discuss this with you.

Whether you book online or via our sales team, we will ask you if you have any need for assistance at the time of booking. It's best to let us know then if you have any special requirements. To take full advantage of the assistance available, you need to pre-book no less than 48 hours before departure unless specified otherwise.

If you've already booked and now need to notify us of any special requirements please contact our Customer Care team free on 0800 373 034.

 

Travelling by air

Travelling by air

Special assistance at the airport and on the aircraft

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Accommodation

Accommodation

Useful accommodation, tour and excursion information

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Cruising

Cruising

Assistance information for ocean cruises

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Transport and transfers

Transport and transfers

To your departure point or hotel

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Assistance dogs

Assistance dogs

Travelling with an assistance dog

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Mobility aids

Mobility aids

Wheelchairs, electric scooters and other mobility aids

Find out more